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Responsibilities & Qualifications

RESPONSIBILITIES

The **Systems** **Administrator** willworkin one or severalareas of the project, providinga holistic approach.Individual administrators will specialize and have responsibilities in one ofthree areas - Systems O&M Support, Storage Administration and Management, or Enterprise Operations Management. Specific responsibilities for each area include:

Systems O&M Support

+ Identifyingall recurring system and software O&M activities includingmaintainingand enhancing interfaces to and from COTS software.

+ Documenting (via security software/monitoring) alloperationsperformed byend users, system operators, and system maintainers including periodic, scheduled maintenance, asrequired.

+ Providing corrective, adaptive, perfective, and preventive maintenance. The contractor shall support thecustomer’scurrent maintenance processes and adapt new processes, asappropriate.

+ Corrective maintenance: Reactive modification of a software product performed after delivery to correct discovered problems.

+ Adaptive maintenance: Modification of a software product performed after delivery to keep a software product usable in a changed or changing environment (i.e., adding new drop-down menus, linking application to new data, and adding queries to applications to furtherutilizeinherent algorithms).

+ Perfective maintenance: Modification of a software product after delivery to improveperformance ormaintainability.

+ Preventive maintenance: Modification of a software product after delivery to detect and correct latent faults in the software product before they become effective faults.

+ Documenting all hardware and software maintenance support actions and licensesrequiredto successfully provide O&M support to the system.

+ Storing and delivering to the designated location (GitHub, knowledge repository, operating environment, etc.) all source code, scripts, documentation, datasets, etc. that have beenmaintainedor modified in support of system and software maintenance.

Storage Administration and Management

+ Supporting the provisioning of storage services across all virtual and physical environments including administration, management support, backup, DR, and COOP.

+ Monitoring,allocating, and recommending system storage usagein accordance withappropriate directives.

+ Documenting all instances of storage within the enterprise and storage services capabilitiesto includesize, speed, accessibility, and scalability.

+ Applying,maintaining, andtroubleshooting storage-related issues.

+ Providing data protection and management solutions, scalable from workgroup to enterprise, and ensure COOP and efficient use of storage across the enterprise.This includes both the management of storage as well as back-up and recovery functions.

+ Operating server and storage appliances.

+ Analyzing and resolving common problems related to servers and storage.

+ Installing patches and performing system updates.

+ Managing server and storage processing strategies.

+ Recovering data

+ Installing and configuring server and storage devices.

+ Supporting thecustomerinpreparing operationalreadiness plansthat will be executed withmission counterpartstodemonstrateandvalidate systemoperations ina production/operational environment.

+ Supportingoperational readiness reviews.

+ Providing O&M support during the Sponsor's operational demonstration periods

+ Developing enhancementsfor new andlegacy systemsafter theinitialdeployment by theO&M team or transition to the O&M team.

Enterprise Operations Management

+ Providing centralized operations, monitoring, reporting, management, and analysis of enterprise applications, systems, and core services as well as infrastructure assets to include file servers, email servers, application servers, web server, data delivery, authentication servers,networkand storage from all enterprise service providers 24/7/365. Ensuring that monitoring engines are available to all designatedprogrampersonnel.

+ Monitoring established thresholds, responding to warning and alert messages from the monitoring systems, coordinating corrective action once thresholds are reached to prevent issues from re• occurring, and providing initial troubleshooting to restore services as quickly as possible.

+ Providing feeds to operations watch staff for situational awareness, responding to escalated incidents and outages (e.g., from the service desk), taking corrective actions to resolve the issue, escalating issues that cannot be resolved within the network operations center, andmaintaining/upgrading the supporting network infrastructure and services.

+ Provide monitoring information thatimpactsor informs products in development to the Sponsor and affected contractors.

REQUIRED QUALIFICATIONS

+ Currentlypossessan activeTopSecret security clearance

+ Years of experience with degree:BS 5-7 Years, MS 3-5, PhD 0-2

PREFERRED QUALIFICATIONS** ** 

+ Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field

+ One or more Core Systems Administration Certifications (CompTIA Security+, e.g.)

+ ITIL 4 Foundation

Overview

Weare seeking a **Systems Administrator** tosupport theOffice of the Director of National Intelligence (ODNI)National Counterterrorism Center (NCTC).This analystwill play an importantrolehelpingto buildaflexible and responsive IT environmentthatmeetsNCTC’sevolving and changingmission priorities.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimblyutilizethe best that information technology offers to meet the business needs of our Federal Government customers.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com .

Additional Job Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

+ Location: Chantilly, Virginia primarily with occasionaltravel within theNational Capital Region (NCR)

+ Type of environment: Varies

+ Noise level: Low

+ Work schedule: “Normal work hours” constitute on average 8 hours a day,40 hoursper week (excluding breaks and meal periods) within standard operational hours occurring 0600-1800, Monday-Friday, excluding Federal holidays. May be requested to work evenings and weekends to meet program and contract needs.

+ Amount of Travel: 20%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employeeis regularly required touse hands tohandle, feel, touch; reach with haFinish (https://teksynap.icims.com/icims2/servlet/icims2?module=AppProfileEdit&action=switchEditTab&hashed=-514124243&type=next#!) nds and arms; talkandhear. The employeeis regularly required tostand,walk,sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee isfrequentlyrequired tolift upto 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

Citizenship: U.S. Citizenship

Clearance requirement:TS/SCI with Polygraph

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.Duties,responsibilities,and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY

Toprovide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, geneticinformation,or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

**Job Locations** _US-VA-Chantilly_

**ID** _2025-7691_

**Category** _Information Technology_

**Type** _Regular Full-Time_