• Client Service Banker - Contact Center

    First Horizon Bank (Winston Salem, NC)


    Description

    **Location:** On site at location listed in job posting.

    **Start Date and Shifts:** The recruiter will review the available start date and shifts with applicants during the process.

     

    Please note: this is NOT a remote nor work from home position.

     

    **See what it's like:** click the link or copy the site into your address bar: Virtual Banker - Client Experience Associate (https://vimeo.com/583581121/70590a16d5)

     

    Get ready for an exhilarating role as a Virtual Banker, where you'll be the driving force behind delivering an exceptional experience to our clients. As a Virtual Banker, you'll work both independently and as part of a dynamic team to ensure our clients' banking needs are met with precision and efficiency. Each client interaction is an opportunity to strengthen the bond between the bank and the client, all while living up to First Horizon's brand promise of Understanding in Action.

     

    + Show off your lightning-fast reflexes by swiftly responding to client inquiries in a friendly and courteous manner. Be the superhero that our clients can rely on for prompt assistance!

    + Be the master of first-call resolution, tackling client service inquiries and issues right from the first call. Use your sharp instincts to identify the topic and type of assistance needed, ensuring a smooth experience for our clients.

    + Take on the role of an educator by helping clients understand the fundamentals and benefits of the products and services we offer. Your knowledge and enthusiasm will leave them inspired and empowered.

    + Be the detective who spots any issues that negatively impact the client experience and escalate them through the appropriate channels. Your attention to detail will ensure a seamless and unforgettable experience for our clients.

    Education/Work Experience Requirements:

    + High school diploma or equivalent required

    + Minimum two years of customer service experience or equivalent combination of education, training, and experience

    + Strong computer skills and ability to use multiple applications simultaneously

    + Bilingual in English and Spanish is a plus

    + Excellent verbal and written communication skills with emphasis on grammar and etiquette

    + Process strong problem solving skills, customer advocacy, attention to detail expertise, and a commitment to maintaining confidentiality

    Shifts:

    Shifts starting from 7am through 1:30pm Monday through Friday; Saturday shifts are a requirement.

    Training Schedule:

    8 weeks duration - Week 1-3: Monday - Friday 8:30 am - 5:00 pm, Week 4-7: Work assigned scheduled shift; Week 8: Monday - Friday 8:30 am - 5:00 pm, Week 9: Work assigned scheduled shift

     

    About Us

     

    First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com (https://urldefense.com/v3/\_\_https:/www.firsthorizon.com/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .

    Benefit Highlights

    • Medical with wellness incentives, dental, and vision

    • HSA with company match

    • Maternity and parental leave

    • Tuition reimbursement

    • Mentor program

    • 401(k) with 6% match

    • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

    Follow Us

    Facebook (https://www.facebook.com/FirstHorizonBank)

     

    X formerly Twitter

     

    LinkedIn (http://www.linkedin.com/company/first-horizon-bank)

    Instagram

    YouTube (https://www.youtube.com/channel/UCEVs5OMj-b0H9Dr5Q209\_-Q)

     

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

     

    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

     

    For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.