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Summary:

Business Intelligence Analysts drive how the User Experience (UX) Research function is powered at Meta by empowering Research leaders to integrate business data into their daily decisions as well as longer-term investments. The Business Intelligence Analyst role in the Global Research Operations team will work alongside UX Researchers, Research Program Managers, and Research leaders to identify, track, and solve issues that advance the efficiency and efficacy of Meta’s UX Research ecosystem. This role will perform analyses on a broad spectrum of topics related to optimizing Meta's UX Research process and UX Research organizational health. Some projects will focus on improving how we measure and monitor the performance of the infrastructure and programs we build to support the research organization. Others will involve investigating existing data to identify potential issues and to inform opportunities for solving them.

Required Skills:

Business Intelligence Analyst, Global Research Operations Responsibilities:

1. Connect global data and strategies to functional data in order to create team-specific analytics and reporting

2. Support Global Research Operations teams in translating their goals for the business into reliable metrics, work with program leaders to identify the best KPIs for their respective teams. This may involve mapping existing data to program goals or advocating for the building of new data channels

3. Act as an internal consultant by understanding business needs, scoping data requests, synthesize insights, and recommending solutions to managers in collaboration with relevant cross-functional teams

4. Apply expertise in quantitative analysis and the presentation of data to go beyond the numbers and create actionable recommendations

5. Manage multiple concurrent projects that require inputs from cross-functional stakeholders while balancing impact on business needs

6. Deliver analytical results to technical and non-technical audiences and partner with them to identify the right actions

7. Leverage tools, such as SQL, Tableau, and Excel to build and drive analytics and to enable client self-service on routine queries, as well as to design/run/deliver ongoing reporting and dashboards

Minimum Qualifications:

Minimum Qualifications:

8. BA/BS with 7+ years (or MBA/MA/MS with 5+ years) of consulting, data analytics, or corporate work experience focused on using data to uncover insights that drive action and communicating analyses to technical and non-technical audiences

9. Advanced experience building dashboards in Tableau and knowledge of data visualization best practices

10. Advanced experience in SQL or other programming languages

11. Project management experience with multiple stakeholders prioritizing and delegating projects/tasks

12. Experience gathering and interpreting data

13. Experience influencing stakeholders using data

14. Knowledge of statistical analysis (e.g., descriptive statistics and statistical significance)

15. Consultative, communication, analytical, data/dashboard building, and storytelling skills and background managing concurrent projects while working with a cross-functional team to drive outcomes

16. Experience operating in ambiguity and combatting challenges

17. Demonstrated experience building programs, figuring out the best way to achieve results, and working closely with a wide array of teams

Preferred Qualifications:

Preferred Qualifications:

18. Experience building dashboards and reports in Salesforce Customer Relationship Management (CRM) Analytics (f.k.a Einstein Analytics)

19. Experience using R or Python or a similar scripting language for statistical modeling

20. Experience working with business data to improve understanding of an organization or its operations

21. Experience with User Experience (UX) Research

22. Experience working autonomously in a fast-paced, demanding environment, under pressure

Public Compensation:

$124,000/year to $176,000/year + bonus + equity + benefits

**Industry:** Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].