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About us

Based in Parma, Italy, Chiesi is an international research-focused pharmaceuticals and healthcare group with over 85 years’ experience, operating in 30 countries with more than 6,000 employees (Chiesi Group). To achieve its mission of improving people’s quality of life by acting responsibly towards society and the environment, the Group research, develops and markets innovative drugs in its three therapeutic areas: AIR (products and services that promote respiration, from new-born to adult populations), RARE (treatment for patients with rare and ultra-rare diseases) and CARE (products and services that support special care and consumer-facing self-care).

We are proud to be the largest global pharmaceutical group to be awarded B Corp Certification, a recognition of high social and environmental standards. We are a reliable company that adopts and promotes transparent ethical behavior at all levels.

We are committed to embrace diversity, inclusion and equal opportunities. In fact, we are a global family made up of different cultures, different genders, generations, ethnicities, abilities, sexual identities and many other enriching diversities.

Chiesi USA

Chiesi USA is a specialty pharmaceutical company focused on developing and promoting products for the hospital, adjacent specialty and rare disease markets. We are a B Corp™ and Benefit company awarded Top Employer status for six consecutive years and certified as a Great Place to Work.

At Chiesi, we share an entrepreneurial spirit and act as a force for good, pursuing high social and environmental standards, to ensure the wellbeing of our people, patients, and communities. We offer a work environment where professionals have the opportunity to build a purposeful career focused on helping others while achieving a fulfilling work-life balance, meeting exciting challenges, and engaging in important and rewarding work.

What we offer

Chiesi offers competitive benefits, services, and programs that enrich the personal and professional lives of our employees. Our shared values of passion, innovation, trust and integrity bring out the individual talents and diverse perspectives of each of our colleagues. Our environment encourages each individual to reach his or her full potential and drive outstanding results. We celebrate that “Every one of us is different. Every one of us is Chiesi."

Who we are looking for

Main Responsibilities

+ Assist in managing and configuring CRM (VEEVA, IQVIA), and marketing operations systems (Salesforce Marketing Cloud), and IT ticketing system (Zendesk, SNow]

+ Participate in the research, development, configuration, and implementation of solutions to improve system functionality and efficiency.

+ Support and collaborate with multiple teams such as Data Analytics, Sales, Operations, Marketing, and Medical Affairs on project requirements, timelines, adjustments, feasibility, feedback, and testing.

+ Develop Business Requirement Documents (BRDs) and Standing Operating Procedure documents (SOPs) to detail project requirements and flow of data/information across systems.

+ Assist with data entry, assessment, and maintenance of CRM systems.

+ Build standard and ad hoc reporting and metrics to support business needs.

+ Communicate effectively and timely with end users on requests, incident tickets, and resolutions.

+ Develop Service catalogue for the Application’s Support & Administration, stakeholder mapping and define service level agreements.

+ What you’ll learn:

+ Practical experience with industry-standard business systems and tools.

+ Exposure to cross-functional collaboration in a professional setting.

+ The opportunity to contribute to meaningful projects that drive business success.

Experience Required

+ Familiarity with Cloud based Applications.

+ Proficient in Microsoft Office Tools such as Word, Excel, Visio, PowerPoint, SharePoint

+ Excellent organizational, oral, and written communication skills

+ Demonstrated strong interpersonal skills and proven critical thinking and creativity skills.

+ Proficiency in any of the Programming languages: JAVA, HTML, SQL, Python

Education

Must be enrolled in a four-year University program and preparing to enter 3rd or 4th year of study in Computer Science, Information Technology, Business Systems, or a related field.

Chiesi USA is an equal opportunity employer committed to hiring a diverse work force at all levels of our business. All qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.