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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

We are hiring an Operations Manager 2 that manages and coordinates the operational activities for Global Trade Standby Services Centralized Intake & Dispatch. Ensures quality service and effective operations support for all of the assigned internal and external customers. Accomplishes results through the effective management of staff that may range from lower level non-exempt through exempt level professionals. Administers corporate policies and procedures and ensures compliance with applicable laws and regulations. Participates in the review and recommendation of operational systems and procedures affecting assigned units, coordinating system conversions from an operations perspective.

Job Highlights

+ Complete morning risk compliance activities.

+ Complete production/volume reporting and gather previous days data for metrics tracking.

+ Update Live inventory list for GTSS partners.

+ Assign dispatch and daily mail, retention, and dispatch activities.

+ Meet with team members for 1-1 for goal setting, feedback, and metrics check ins.

+ Lead weekly to biweekly intake and dispatch update meetings with GTSS partners.

+ Solution for gaps/opportunities for more efficiency and quality between GTSS and I&D (procedures, daily tasks, reporting, etc.).

+ Work with escalation teams to ensure high priority situations are solved in a timely and efficient manner.

+ Weekly team meeting with department/partner updates as well as strength development and goal achievement.

+ Required to apply to be a power of attorney so they can sign and notarize documents.

**Work Location:** 1200 Energy Park Dr., St. Paul, Minnesota 55108

**Work Schedule:** Monday through Friday, 8:00am - 4:30pm CST, although end time may vary based on business need.

Basic Qualifications

- Bachelor’s degree, or equivalent work experience

- Typically, three to five years of relevant experience

Preferred Skills/Experience

- Thorough knowledge of operation functions, systems, policies and procedures for the assigned area

- Strong organizational, managerial and project management skills

- Well-developed customer relations skills

- Effective interpersonal, verbal and written communication skills

- Ability to manage multiple tasks/projects and deadlines simultaneously

- Thorough knowledge of banking operations and human resources

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

+ Healthcare (medical, dental, vision)

+ Basic term and optional term life insurance

+ Short-term and long-term disability

+ Pregnancy disability and parental leave

+ 401(k) and employer-funded retirement plan

+ Paid vacation (from two to five weeks depending on salary grade and tenure)

+ Up to 11 paid holiday opportunities

+ Adoption assistance

+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

E-Verify

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $71,400.00 - $84,000.00 - $92,400.00

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.