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Sales Support Specialist

Department: Sales, Marketing, and Product Management

Employment Type: Full Time

Reporting To: Sr. Director, Global Distribution

Compensation: $21.00 / hour

Description

The Inside Representative is responsible for maintaining and building strong relationships with existing and potential customer while supporting the Knowles Sales team, Manufactures Representatives, and Distributors. The role involves collaborating with global customer service, product management, and sales to drive growth, manage customer inquiries, and ensure exceptional sales experience.

Key Responsibilities

Note: Cold calling is not a requirement of this role

Facilitate presales activities including but not limited to Request for Quote, Design Registrations, and Sample Requests

+ Work with RSM and product management teams to obtain authorized pricing based on customer strategy.

+ Utilize Knowles systems to analyze data and make informed decision related to annual contract negotiations, RFQs, and design registrations.

+ Nurture opportunities/leads through regular touchpoints, focusing on conversion to sales.

+ Support purchase order verification issues and credit/debit transactions.

Grow and nurture customer relationship on every interaction to drive sales by understanding customer needs

+ Serve as the primary point of contact for assigned accounts including but not limited to RFQ’s, quality complaints, sample requests, accounts receivable, etc.

+ Gain knowledge of assigned account organization and key decision makers

+ Collaborate with RSM on shared sales strategy and account coverage to drive market share growth within assigned account/territory.

+ Liaison with internal teams to resolve customer issues efficiently.

Follow-up on quotes, lost business, and customer demand

+ Collaborate with RSMs and distributors to create a close loop process for tracking lost business.

+ Engage with end customers to understand business cycles and potential opportunities.

+ Analyze sales trends to maintain strong performance and address gaps.

+ Assist with forecasting and pipeline management.

Travel as needed to customers, manufacturing locations, rep and distributor offices.

Skills, Knowledge and Expertise

- 3+ years in customer support/sales

- Excellent Communication skills are required due to customer interaction via phone, email and direct contact.

- Ability to analyze data and make informed decisions

- Ability to handle multiple tasks efficiently and shift priorities as necessary

- Results oriented

- Proficiency in MS Office and Windows. Microsoft Office

- Fluent in English

- Work time zone for assigned account/territory

Benefits

What’s in it for you on Day 1:

+ Medical, dental and vision insurance plans

+ Prescription Drug Plans

+ Basic Life Insurance

+ 401k plan with company match

+ Tuition Reimbursement Program

+ Security Clearance Incentive Program

+ Employee Referral Program

+ Overtime opportunities

+ Alternate work schedules available

+ PTO (10 days) and NYS Sick and Safe Leave

+ Paid Holidays

Exciting Onsite Perks:

+ Free Starbucks coffee available at our café

+ Free access to our Fitness Center

+ Fresh food is available for purchase in the cafeteria store.

+ Employee Appreciation Events

Knowles is committed to providing a competitive and fair total compensation package for all employees.

One element in our total compensation package is base pay. The starting pay for this role is targeted to be $21.

Individual compensation decisions are based on a number of factors, including but not limited to previous experience and skills acquired prior to joining Knowles, cost of living in the assigned work location, assigned schedule, and salaries of similarly situated peers at the company. It is to be expected that candidates will come to us with different sets of skills and experiences and therefore will be paid at different points in the stated range. We recognize that the person(s) we select for hire may be less experienced or more experienced than the role as posted; if this is the case, any updates to available salary ranges will be communicated with candidates during the recruitment process.

Equal Opportunity Statement: Knowles Precision Devices prohibits pay discrimination and discrimination of any kind based on race, color, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or other legally protected status.

ITAR Statement: Please note that this position may require access to technical data controlled under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants must be U.S. persons (citizens, lawful permanent residents, or individuals granted refugee or asylee status) or have the necessary authorization to access controlled technical data. Compliance with ITAR and EAR regulations is a condition of employment.

Notice to Staffing Agencies, Search Firms and Recruitment Agencies: The recruitment process at Knowles is managed through the Human Resources department. Knowles does not accept resumes submitted from 3rd party agencies outside of our system. To submit resumes, 3rd party agencies will need to be a pre-approved vendor with a valid contract in place, be actively engaged by Knowles to recruit for a specific position and have agency log in credentials to submit candidates to our careers portal. Please do not submit resumes via e-mail, through our external website or directly to our employees. Any resumes submitted in this way become the property of Knowles and will not be eligible for any placement fee.