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Position Summary:

Lee’s Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve.

A Lee’s Marketplace Assistant Bakery Manager is responsible for supporting the Bakery Manager in the daily operations of the bakery department, ensuring the production and presentation of high-quality baked goods. This role involves assisting with staff supervision, inventory management, production planning, product display, and maintaining a clean and organized work environment. The Assistant Bakery Manager will also play a key role in customer service, ensuring that customers receive excellent service and that products meet the store’s standards for freshness, quality, and presentation

Primary Position Duties:

+ Helps with the production, development, preparation, and maintenance of Bakery items.

+ in accordance with recipes and consistent quality standards. Oversees daily bakery operations, including production schedules and workflow.

+ Assists with maintaining inventory levels, ordering supplies as needed to prevent shortages.

+ Ensures shelves and cases are filled, fresh, rotated, faced, and cleaned.

+ Assists with the training and supervision of the bakery staff, fostering a positive team environment.

+ Learn about, and educate customers about, Lee’s Marketplace bakery products and services.

+ Helps maintain training and certification by actively attending in-person trainings and consistently utilizing digital training platforms.

+ Maintains, processes, and completes orders through digital and in person order processing.

+ Monitor sales and profitability, implementing strategies to increase revenue.

+ Assists in the management of budgets and control costs, including labor and ingredient expenses.

+ Other responsibilities as needed.

Guest Service:

+ Greet and assist guests in a friendly and courteous manner.

+ Provide knowledgeable answers to guest inquiries.

+ Promote and exemplify a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication with guests and team members.

+ Provides excellent guest service by acknowledging guests promptly and taking their orders accurately. Prepares and processes the guest’s orders promptly and finalizes their purchase in a friendly manner.

+ Displays excellent problems solving skills and prides themselves on finding the best resolution that exemplifies the “Lee’s Way- doing what’s best for our guests, our team, and our company”.

+ Be familiar with, and assist customers with use of, Lee’s Marketplace website.

Product Handling:

+ Stock shelves and maintain displays according to store standards.

+ Ensure product freshness by watching for quality in production, rotating stock and checking expiration dates.

+ Unloading deliveries and organizing stock rooms as needed. Checking all incoming items for quality and expiration dates.

+ Ensure that all perishable items are stored at the correct temperature and dry ingredients are stored in a cool, dry place to prevent spoilage.

+ Maintain an accurate inventory of baking supplies and ingredients. Use a first-in, first-out (FIFO) system to reduce waste and ensure older ingredients are used first.

+ Ensure that all recipes are followed accurately to maintain product consistency and quality.

+ Ensure that baked goods are packaged appropriately to maintain freshness and comply with food safety regulations. This includes using proper containers or wrapping materials to prevent contamination.

+ Ensure that items are correctly labeled with pricing, ingredients, allergen information, and expiration dates.

+ Helps to oversee the display of baked goods in the store, ensuring products are neatly arranged and rotated regularly for maximum freshness and appeal.

+ Minimize product waste by tracking production quantities against sales. Adjust production amounts based on demand to avoid excess unsold goods.

+ Ensure that any waste, such as stale bread or dough scraps, is disposed of properly or recycled according to store policies.

Cleanliness and Safety:

+ Maintain a clean and organized work area.

+ Follow all safety and sanitation procedures.

+ Ensure that all products, particularly those containing dairy or cream, are stored at the proper temperatures to prevent spoilage.

+ Oversee hygiene practices for all bakery staff, including regular hand washing, use of gloves, and proper sanitation of equipment.

+ Ensure that products containing common allergens (e.g., nuts, dairy, gluten) are handled and labeled appropriately to avoid cross-contamination.

+ Report any safety hazards or equipment issues to Store Director.

+ Responsible for accident reporting for team members as well as guest accidents in a timely manner.

+ Adhere to all food safety and sanitation regulations.

+ Contributes towards the cleaning responsibilities in the department.

Cash Handling (if applicable):

+ Operate cash registers and handle transactions accurately.

+ Follow store policies on returns, exchanges, and refunds.

+ Ensure the security of cash and other financial transactions.

Team Collaboration:

+ Work cooperatively with team members to achieve store goals.

+ Encourage all team members to reach the highest level of teamwork and guest service at all times. Communicate and support the Lee’s MarketPlace Mission statement and Core Values

+ Participate in team meetings and training sessions.

+ Assist other departments as needed.

+ Work in a fast-paced, sometimes crowded, production environment with tact and patience.

+ Work with team to ensure products are sold well before their expiration date.

+ Attends departmental, store, and company meetings as required; contributes to profits and revenues and meets productivity standards.

+ Has knowledge of and complies with all company policies, procedures, programs, and directives. Refers to Team Member Handbook continually to ensure policies and procedures are followed. Promotes a harassment-free environment, and immediately reports any potential harmful situation to management.

+ Maintain good order and productivity through appropriate coaching and proper documentation of these procedures. Maintain consistency with coaching procedures among team members.

+ Ensure that Team Member evaluations are done in a timely manner, and follow company policies and procedures for raises and promotions. Conduct performance evaluations and provide feedback to encourage professional growth.

+ Be a professional example for all team members to follow.

Position Requirements:

+ Experience: 2+ years retail scratch baking experience prefered

+ Age Requirement: 18yrs+ Food Handlers Permit Required

Availability:

+ Flexible availability, including evenings, weekends, and holidays.

Physical Requirements:

+ Ability to stand, walk, twist, sit, and bend for extended periods.

+ Ability to lift and carry items weighing up to 50 pounds.

+ Manual dexterity for handling small objects and operating equipment.

+ Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance.

+ Occasionally stoop, crouch, kneel, or crawl.

+ Prolonged periods standing and walking.

+ Must be able to access and navigate all areas of the store.

+ Must be able to lift up to 50 pounds at times.

+ Lifting may include floor to shoulder and overhead lifting repeatedly.

+ Occasional use and climbing of step stools or ladders are required.

Tools and Machinery:

+ Commercial Mixers

+ Pallet jack

+ Wheeler

+ Trash compactor

+ Oven

+ Fryers

+ Slicers/knives

+ Wrapping machine

+ Scales

+ Sheeters

+ Trays, pans, racks,

+ Tempering tools

+ Temperature-controlled rooms

+ Computers

+ Phones

+ Any other items seen fit for position

+ Any other items seen fit for role

Education or Skills:

+ High school diploma or equivalent (preferred).

+ Previous experience in retail or guest service (preferred).

+ Previous food service experience (Preferred).

+ Previous leadership experience (Preferred).

Skills and Abilities:

+ Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests.

+ Strong leadership abilities, with experience in training and developing staff.

+ Proven ability to motivate and inspire a team to achieve goals.

+ Strong analytical and decision-making skills to address operational challenges.

+ Ability to implement solutions quickly and effectively.

+ Strong organizational and multitasking abilities to manage various store operations simultaneously.

+ Ability to learn new technology quickly.

+ Ability to work in a fast-paced environment.

+ Ability to handle customer inquiries and complaints effectively.

+ Strong math skills.

+ Ability to read and follow instructions.

+ Good verbal communication skills

Benefits:

Compensation:

+ Competitive hourly wage/salary.

+ Paid time and a quarter on Sundays

+ Benefits packages including health insurance, Disability plans, EAP, 401k plans, and Supplemental Insurances.

+ 10% discount, restrictions apply

+ Ace Hardware Discount at Lees Ace Hardware locations

+ Paid Time Off to those who qualify

Work Environment:

+ Friendly and supportive team atmosphere.

+ Opportunities for career advancement and professional development.

+ Safety forward atmosphere

+ Innovative, supportive, and input driven management team.

Lee's Marketplace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

**Note:** This job description is not intended to be all-inclusive. Team members may perform other related duties as negotiated to meet the ongoing needs of the organization.