"Alerted.org

Job Description

A client of Insight Global is seeking a Support Engineer for Device Intelligence Mobile SDK to join their international team that includes experts in device identification, device intelligence, fraud detection, real time systems, Software as a Service (SaaS) applications, machine learning, and data analytics. We are an Agile engineering team using concepts such as Scrum, Continuous Integration, self-organizing teams, and Continuous Improvement. The Customer Support Team is an international team that utilizes their SaaS, passive services monitoring and enterprise software experience to enhance our technical customer relationships. We are looking for an enthusiastic and fast learning Support Engineer to engage with both our Customer Support and Engineering teams to provide a highly technical customer support experience for our customers. Our Device Intelligence team develops and maintains an iPhone and Android SDK that our customers integrate into their mobile device applications to provide device identification and fraud detection capabilities in real time. The candidate should have some experience with developing apps on these platforms to be able to assist customers with queries and problems they encounter with the integration. While this is primarily a customer support role, it will also require significant engineering aspects for activities like developing sample apps, or sample code, debugging customer issues, understanding the SDK code, and applying that knowledge to solving customer issues. Pay rate ranges based on years of experience between $50-60/hour.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Providing guidance and validation of software solutions that will allow some of the largest companies in the world to do more business online

Were looking at a junior candidate here with 2+ years experience in a range of technologies, mostly mobile app development

Some experience in mobile app development on both iOS and Android.

Ability to use tools like Git, Atlassian Jira and Confluence, Android Studio and X-Code

1-2 years with Objective-C, Java, Javascript

Debugging iOS and Android apps

Unit testing/code reviews/CI/source control

Customer support experience

Clear and articulate communicator of technical issues

Great customer facing skills, both phone and email

Team player who works effectively with others

Detail-oriented and desire to learn/research/understand

Ability to work with geographically dispersed teams

Ability to accept criticism and provide feedback (including code reviews) Experience with declarative UI frameworks like Swift-UI, Jetpack Compose, Flutter, and React.

Experience with online-fraud issues

Debugging website issues, checking