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+ Help Desk Associate

Houston, TX

Help Desk Associate

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Job Description

David Weekley Homes is looking for a proactive and detail-oriented team member to join our Information Services Help Desk Team. This role serves as the first line of support for all DWH Team Members on internal business systems as well as common computer hardware and software issues.

We offer a work environment that encourages our team to serve our customers and the community. We’re committed to hard work and fostering personal and professional growth.

Key Accountabilities and Objectives: (including, but not limited to):

+ Communicate and work to resolve Team Members’ service calls in a timely and accurate manner

+ Learn and support the company's business systems for every Team Member

+ Assure that the quality of support meets departmental expectations

+ Collaborate with other support team members to share knowledge and ensure continuous service improvement

+ Work effectively with Application Developers, Product Owners, Business Process Analysts and Systems Engineers to communicate issues and fixes for systems

Qualifications

We need an outgoing personality who works well with others, is enthusiastic, motivated, has integrity and professionalism. The successful candidate will have some exposure to computer support and have a proven background in supporting business systems. This person will need to demonstrate proven customer service examples in their background.

Technical Requirements:

+ Solid skills in Microsoft Software including MS Office 365 and Windows

+ Proven ability to troubleshoot and resolve common computer hardware and software issues

+ Active Directory – setting up user accounts, managing groups and share permissions

+ Experience using remote support tools and ticketing systems (Zendesk Support is a plus)

+ Ability to read logs, perform basic SQL queries, or troubleshoot data issues (training can be provided)

+ Experience in a service desk or technical support role, supporting business systems

The ideal candidate will also possess these characteristics:

+ Strong analytical and problem-solving skills with the ability to balance competing priorities simultaneously

+ Excellent written and verbal communication skills, as well as the ability to ask probing questions to get to the heart of a customer-reported issue

+ Able to see the Big Picture while maintaining focus on the day-to-day details that result in a high level of service

Additional Information

Work Location: This is an on-site position based at our Houston headquarters located near the intersection of I-10 Katy Freeway and 610 W Loop N Freeway.

Note: We do not offer sponsorship for work Visas.

What We Offer:

Come build your future with our winning team, recognized by Fortune Magazine as one of the "100 Best Companies to Work For" 19 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America.

We offer an excellent benefits package that includes:

+ Health Insurance - Medical, Dental and Vision

+ 401k and discretionary 8% match

+ Employee Stock Ownership Plan

+ Profit Sharing

+ Vacation, Paid Holidays, plus PTO

+ New Home Discount for Team Member and Family

+ College Scholarship Program

+ Community Outreach

+ Sabbaticals

+ And more!

David Weekley Homes is an Equal Opportunity Employer (https://careers.davidweekleyhomes.com/eeo) , and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.

Note to Job Seekers: No telephone calls or walk-ins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match, or if further information is needed.