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Description

The Collections Analyst II is responsible for the efficient, effective, and timely collection of outstanding customer balances through professional written and oral communication. Responsible for managing a portfolio of mid-sized key customer accounts, thoroughly investigating and resolving complex customer deductions, identifying trends and root causes and collaborating with cross-functional teams to address issues. The ideal candidate for this position will have solid background in managing a portfolio of complex mid-sized, or long-outstanding customer accounts.

Essential Duties & Responsibilities

+ Prioritize and complete daily collection activities for key account customer portfolio to mitigate risk and ensure collections goals are obtained.

+ Analyze customer deductions for validity, research root causes, gather supporting documents, and communicate with customers, both internal and external, to resolve discrepancies.

+ Prepare and present PowerPoint account status updates to key stakeholders.

+ Complete ongoing customer account reconciliations, navigate disputes and perform research utilizing customer portals.

+ Document collections efforts with clear and concise notes.

+ Collaborate with cross-functional terms, including sales, customer service and accounting, to investigate and resolve deductions issues in a timely manner.

+ Strong communication with key accounts sales organization regarding customer balances, account risks, NSF payments, and disputes

+ Perform additional accounts receivable responsibilities as requested by leadership

Requirements

Job Requirements

+ Bachelor’s degree in accounting, Finance, or related discipline preferred.

+ 3+ years of commercial collections experience with mid to large customer portfolios preferred.

+ Excellent communication and interpersonal skills both internal and external to the organization.

+ Recent hands-on experience with SAP preferred.

+ Outstanding proficiency with Microsoft Office applications including Outlook, Excel, Word and PowerPoint required.

+ A customer service mindset with excellent problem solving, analytical, organizational and time management skills.

+ Strong attention to details and problem-solving skills.

+ Excellent communication and interpersonal skills both internal and external to the organization.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .