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Description

Join our dedicated Help Desk team as a 3rd Shift Specialist, where you’ll provide technical support to internal and external users during after-hours operations. As the go-to technical expert, you’ll troubleshoot and resolve issues while ensuring a smooth, stress-free experience for all stakeholders. Great communication skills, a passion for problem-solving, and a commitment to customer service excellence are key to success in this role.

Key Responsibilities:

+ Answer incoming help desk inquiries (via phone, email, or ticketing system) promptly, ensuring first-call resolutions whenever possible.

+ Diagnose and resolve hardware, software, and network-related issues in a timely and professional manner.

+ Collaborate with escalation teams for more complex incidents requiring advanced troubleshooting expertise.

+ Maintain detailed logs for all inquiries, resolutions, and actions performed using our ticketing system.

+ Actively identify recurring issues and propose solutions to minimize user downtime.

+ Provide exceptional support with a positive and empathetic attitude, especially during overnight hours.

Requirements

Qualifications:

+ Prior experience in IT support, help desk, or equivalent technical role required (minimum 1 year preferred).

+ Strong knowledge of common operating systems (Windows, macOS), troubleshooting tools, and ticketing systems.

+ Basic understanding of network infrastructure (routers, switches, connectivity, etc.).

+ Excellent communication skills, both written and verbal.

+ Ability to work independently during the 3rd shift hours with minimal supervision.

+ Strong organizational skills with attention to detail.

+ Must be locally based in the Twin Cities area for in-person training.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .