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Description

Are you a D365 IT Solutions Lead who is proficient in Microsoft Office applications, specifically Word, Excel, and Outlook with advanced knowledge of ERP systems and Microsoft Dynamics D365? If so we may have an opportunity for you! We are looking for a D365 IT Solutions lead who will provide support for ERP/Business application issues and requests. This will include troubleshooting, system usage support, training, and documentation. The IT Solution Lead will work independently; prioritize, investigate and resolve tasks with minimal guidance from others. Qualified candidates will make decisions to escalate issues in a timely manner to achieve Service Level Agreements with the business and will be assigned as a primary functional owner for key applications and/or modules.

Requirements

Essential Duties and Responsibilities:

+ Work closely with the Supply Chain department to ensure ERP solutions align with overall business objectives and cost/service level balancing considerations.

+ Design and optimize warehouse layouts to improve efficiency and reduce handling times.

+ Develop and implement strategies to optimize inventory levels and effective stock control measures to minimize stockouts and overstock situations.

+ Leverage technology and automation to streamline warehouse operations and reduce labor costs.

+ Implement efficient order fulfillment processes to ensure timely and accurate delivery of products.

+ Utilize ERP systems for users to track inventory levels, movements, and transactions in real-time.

+ Implement quality control processes to ensure products meet specified standards and reduce defects.

+ Develop and implement periodic cycle counts plans like monthly, quarterly, and annual year end plans to ensure all inventory is accurately counted on acceptable level by the business.

+ Coordinate with warehouse and inventory teams to ensure adequate staffing and resources for the cycle count process.

+ Ensure all inventory data is accurately recorded, detect any discrepancies and investigate and resolve promptly.

+ Maintain detailed documentation of existing and new system processes related to the business, including procedures, results, and corrective actions taken.

+ Function as the first line of support on all ERP, specifically Microsoft D365 Finance and Ops and/or Microsoft D365 Customer Engagement, related issues, prioritizing as needed to maintain business continuity.

+ Analyze, resolve, and/or escalate issues as they are reported to meet Service Level Agreements with the business.

+ Collaborate with both internal and third-party consultants to ensure root cause issue resolution.

+ Keep track of all ERP requests and their progress and resolutions via the IT Help Desk system.

+ Assist in determining the impact of any operational issues and provide input into their resolution via data extraction and quantification.

+ Assess critical path and assist in implementation of any ERP project required by the business.

+ Familiar with Software development life cycle, Train users on specific applications and related business processes.

+ Expertise in the business processes for Supply Chain, Production control, Inventory Management, Warehouse Management, Master Planning, and Asset Management.

Education and/or Experience

+ Bachelor’s Degree in Information Technology or related field plus a minimum of 3 years of related experience; or equivalent combination of education and experience.

+ 3+ years Functional Lead Business Analyst or IT Project Management experience required.

+ 3+ years supporting major ERP or Business Application projects, and technologies required.

+ 2+ years of experience leading an ERP solution at another company required.

+ Working knowledge and experience with Microsoft D365 Finance and Ops and/or Microsoft D365 Customer Engagement preferred.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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