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Seasonal Guest Services Coordinator - WNC Nature Center

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Seasonal Guest Services Coordinator - WNC Nature Center

Salary

$24.76 Hourly

Location

Asheville, NC

Job Type

Temporary / Seasonal

Job Number

2025-01589

Department

Community and Regional Entertainment Facilities

Division

WNC Nature Center

Opening Date

05/09/2025

Closing Date

6/7/2025 5:00 PM Eastern

+ Description

+ Benefits

+ Questions

Summary

This position will NOT be eligible for benefits, paid leave time (vacation, sick, holiday) nor participation in the retirement system.

This position will remain open until filled, until June 7, 2025, or until a sufficient number of applications are received.

About our opportunity:

The City of Asheville is seeking qualified applicants for the position of Temp/Seasonal Guest Services Coordinator in the Community and Regional Entertainment Facilities department. The WNC Nature Center is one of the City’s most beloved attractions, providing educational, conservation, and recreational experiences for visitors of all ages. This position plays a key role in ensuring excellent guest services, smooth front desk operations, and successful implementation of field trips and special events.

What you’ll be doing:

+ Supervise, schedule, and train front desk staff to ensure excellent visitor experiences.

+ Assist with interviews, onboarding, and performance feedback for temporary staff.

+ Coordinate and perform customer service functions including answering guest questions, resolving complaints, and directing guests.

+ Oversee cash handling and point-of-sale operations, including preparing deposits and reconciling transactions.

+ Schedule, organize, and coordinate field trips with schools and groups, including calculating fees and staffing.

+ Maintain accurate membership, attendance, and ticketing data across various platforms.

+ Support educational programming and special events including birthday parties and group tours.

+ Monitor and track budget spending for staffing and supply needs, and process purchasing documentation.

+ Assist with opening and closing duties, emergency procedures, and timesheet review.

+ Maintain communication with staff, volunteers, and leadership to ensure daily operations run smoothly.

Benefits:

+ Salary: $24.76/hour

About you:

We know your time is valuable. Applicants who meet the following minimum requirements or have comparable experience and/or education will be considered:

+ Five years of experience in customer service or a related field plus a High School Diploma/GED, OR

+ Three years of experience in customer service or a related field plus an Associate’s Degree in Business, Biology, Animal Science, or a related field.

Performance aptitudes:

+ Ability to lead a team and manage shifting priorities in a busy environment.

+ Strong verbal communication and problem-solving skills.

+ Comfortable using technology including POS systems, ticketing platforms, spreadsheets, and email.

Physical requirements:

+ Must be able to stand for extended periods, walk across varied terrain, and lift up to 25 lbs.

+ May be exposed to outdoor weather conditions and large crowds.

Persons of all genders and races are encouraged to apply.

Other things to know:

Work Schedule: This is a temporary/seasonal position that may include weekends, holidays, and occasional evenings based on program or event needs.

About us:

The City of Asheville is dedicated to providing quality service for the residents and visitors of our beautiful city, nestled in the Blue Ridge Mountains of western North Carolina. Asheville, NC is a thriving mountain city that has a culture enriched in diversity. The City of Asheville values and respects a diverse community, workforce and ideas, and is committed to promoting an equitable, fair, and just employment environment. Our organization seeks to create and provide access and opportunities to employees, residents and visitors to fulfill their potential through inclusive engagement practices, relationship building and an authentic sense of belonging. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. The City of Asheville is proud to be a second chance employer. The City of Asheville is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

No Employee Benefits

01

Select your highest level of education:

+ High School/GED

+ Associates Degree

+ Bachelors Degree

+ Masters Degree

+ Doctorate

02

How many years of relevant experience do you have in customer service?

+ Less than 1 year

+ 1 - 3 years

+ 3 - 5 years

+ 5 - 10 years

+ 10 or more years

03

Please tell us about a time you've had to schedule, organize, and coordinate an event with an external group. What did you do to ensure their experience was favorable?

Required Question

Employer

City of Asheville

Address

City of Asheville PO Box 7148 Asheville, North Carolina, 28802

Phone

828-259-5690 - Apply Online! - EOE

Website

http://www.ashevillenc.gov/jobs