• Office Administrator

    Aston Carter (North Haven, CT)


    Job Title: Office Administrator

     

    For immediate consideration, please email your resume to ([email protected]) as well as your interview availability.

    Job Description

    The Office Administrator plays a crucial role in interacting with customers to provide information, address inquiries about products and services, and resolve complaints. This position offers the opportunity to work in a modern facility within a dynamic team environment during the first shift, Monday through Friday.

    Responsibilities

    + Directly engage with customers via phone, fax, mail, or electronic mail regarding inquiries, order entry, online sales status, pricing, product availability, scheduling, delivery dates, packaging, and shipping.

    + Process warranty transactions and inform customers of current promotions and specials.

    + Maintain comprehensive sales records including invoices, credit information, and shipping documentation.

    + Coordinate with inventory control, production, and shipping personnel to confirm delivery dates or track missing or delayed shipments.

    + Consult with outside sales representatives and managers on behalf of customers.

    + Communicate effectively with customers, outside salespersons, and personnel.

    + Collaborate with the accounting department on receivables and collections, disputing fines from large retailers, and managing the RGA process due to customer complaints.

    + Maintain proficiency in Microsoft Office (Excel, Word) and Internet Access.

    + Keep equipment and work area clean and orderly while adhering to prescribed safety rules and regulations.

    + Perform other related duties as required or directed.

    Essential Skills

    + Proven customer service skills.

    + Experience with ERP systems.

    + Strong attention to detail.

    Additional Skills & Qualifications

    + High School Diploma or GED required.

    + Problem-solving skills and ability to identify and resolve issues promptly.

    + Technical skills with the ability to assess strengths and weaknesses.

    + Clear and informative written communication skills.

    + Commitment to quality management, accuracy, and thoroughness.

    + Ability to adapt to changes in the work environment.

    + Consistent attendance and punctuality.

    + Dependability and responsibility for actions.

    + Initiative to seek increased responsibilities.

    + Experience with AS400 systems is helpful.

    + Familiarity with EDI programs

    Work Environment

    The role is based in a modern office setting within a 220,000 square foot facility. The environment fosters collaboration and innovation, with standard office equipment and technology, operating during the first shift Monday through Friday.

    Pay and Benefits

    The pay range for this position is $24.00 - $24.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in North Haven,CT.

     

    Application Deadline

     

    This position is anticipated to close on May 26, 2025.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.