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Penn State Health** - **Penn State Health Corporation

**Location:** US:PA: Hershey

**Work Type:** Full Time

**FTE:** 1.00

**Shift:** Day

**Hours:** 8:00a - 5:00p

*Hybrid position with an IN OFFICE requirement*

SUMMARY OF POSITION:

Responsible for the development, configuration, implementation, and on-going support of clinical and business-related applications and other supporting IT systems for Penn State Health systems. This role involves working closely with clinical, operational, financial services, and administrative staff to optimize the use of applications, ensuring it meets the needs of the healthcare organization and supports the delivery of high-quality patient care.

Principal Duties and Responsibilities:

+ **Liaison Role:** Act as a liaison between IS, customers, and/or vendors, and participate in meetings with all operational areas using the software application.

+ **Technical Support:** Provide continuous technical support and troubleshooting for clinical and business-related application users, ensuring timely resolution of system-related issues.

+ **System Maintenance:** Conduct regular system maintenance tasks, including software updates, patch installations, firewall requests, vulnerabilities, cyber exceptions, server certificates, and system backups, to ensure efficient and secure system operations.

+ **Cyber Risk Assessments:** Complete cyber risk assessments, documents, and network diagrams (initial and renewals) for supported applications.

+ **Customer Service:** Provide excellent customer service by communicating in a friendly and professional manner, empathizing with users regarding system issues, and setting appropriate expectations for issue resolution.

**MINIMUM QUALIFICATION(S)** :

+ Either a Bachelor's degree plus four (4) additional years of related experience or eight (8) years total of related experience required.

+ In-depth knowledge of at least one area of information technology and a solid working knowledge of several areas of information technology required.

+ Proficiency in the use of Microsoft Office required.

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

+ **_Be Well_** with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).

+ **_Be Balanced_** with Generous Paid Time Off, Personal Time, and Paid Parental Leave.

+ **_Be Secured_** with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.

+ **_Be Rewarded_** with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.

+ **_Be Supported_** by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH CORPORATION?

There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system.

Within Penn State Health’s Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth.

YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.

_This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract._ _All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities._

_Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information._

**Union:** Non Bargained

**Position** (Hybrid) Systems Analyst Senior - Specialty Applications

**Location** US:PA: Hershey | IT and Tech Support | Full Time

**Req ID** 75758