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POSITION: Parking Coordinator

DEPARTMENT: Event Services

REPORTS TO: Director of Events

FLSA STATUS: Non-Exempt

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

Reporting to the Director of Events, the Parking Coordinator is primarily responsible for coordinating and facilitating venue parking needs and services for the Event Services team at Thunder Ridge Nature Arena, including but not limited to the coordination and communications of and to third party operators and staffing agencies, local, state and federal law enforcement and governmental agencies as well as coordinating the operational risk and liability of all parking, ingress and egress processes.

Essential Duties and Responsibilities

+ Coordinate Parking processes with Event Director and Event Manager

+ Support Event Services in organization, deployment, and monitoring of parking staff

+ Encourage and coordinate all aspects of Safety, Ingress and Egress processes

+ Communicate processes effectively with local, state and federal agencies

Essential Duties and Responsibilities

+ Coordinate Parking processes with Event Director and Event Manager

+ Support Event Services in organization, deployment, and monitoring of parking staff

+ Encourage and coordinate all aspects of Safety, Ingress and Egress processes

+ Communicate processes effectively with local, state and federal agencies

Parking & Traffic Coordination

+ Organize parking operations to ensure safety and efficiency.

+ Support traffic flow management during peak ingress and egress times.

+ Conduct routine lot inspections and recommend adjustments as needed.

+ Implement and refine parking and traffic plans based on event logistics.

Tram Coordination

+ Oversee tram services to support safe and timely transportation between parking areas and the venue.

+ Monitor loading and unloading procedures to ensure guest safety and efficiency.

+ Adjust tram routes based on traffic conditions and peak demand.

+ Work with maintenance teams to address tram-related needs.

Signage & Equipment Coordination

+ Ensure parking and directional signage is placed correctly before each event and removed afterward.

+ Monitor signage and delineators, reporting any repairs or replacements needed.

+ Track and manage parking department equipment, including vests, radios, and traffic control tools.

Staff Coordination & Communication

+ Assist with parking and tram staff scheduling and training to support smooth operations.

+ Coordinate the deployment of parking and tram staff based on event size, traffic patterns, and peak times to ensure efficient coverage.

+ Communicate operational plans and expectations to team members.

+ Participate in pre-event briefings and post-event evaluations to improve efficiency.

+ Work alongside other departments to align parking and transportation logistics with event plans.

Guest Assistance & Issue Resolution

+ Provide friendly and professional guest assistance related to parking and tram services.

+ Address parking lot and tram-related concerns, escalating issues as needed.

+ Respond to guest complaints and coordinate resolutions.

Post-Event Coordination

+ Oversee post-event cleanup efforts, including retrieving signage and properly storing equipment.

Liaison & Compliance Support

+ Serve as a point of contact for third-party traffic control companies, law enforcement, and county officials as needed.

+ Ensure parking and tram operations comply with venue policies and local regulations.

+ Contribute to the review and enhancement of standard operating procedures (SOPs) for parking, traffic, and tram services.

Other Responsibilities

+ Develop and maintain department policies and procedures.

+ Support additional tasks as directed by the General Manager or Director of Event Services.

Supervisory Responsibilities (if the specific role needs it)

Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

+ High school diploma or GED

+ Previous experience in a parking coordinator role or similar

Skills and Abilities

+ Stand, traverse, and navigate terrain in a variety of weather conditions

+ Clear understanding of Ingress, Egress and high volume parking processes

+ Ensure proper recording, documentation and closure of steps taken to resolve issues

+ Maintain a thorough knowledge of the organization and adhere to all standards and practices

+ Initiate and implement improvements to areas of responsibility

+ Performing additional related duties, tasks and responsibilities as required

+ Managing and optimizing deployment of event-day resources

+ Ability to lift 50 lbs

COMPENSATION

Competitive salary, commensurate with experience.

WORKING CONDITIONS

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Stand, traverse, and navigate

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.