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DIVISION MANAGER, OFFICE OF PERFORMANCE AND DATA ANALYTICS (UNCLASSIFIED)

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DIVISION MANAGER, OFFICE OF PERFORMANCE AND DATA ANALYTICS (UNCLASSIFIED)

Salary

$99,053.32 - $137,464.95 Annually

Location

Ohio 45202, OH

Job Type

Full-time Unclassified

Job Number

25-01802 (U)

Department

City Manager's Office

Division

Office of Performance and Data Analytics

Opening Date

05/09/2025

Closing Date

5/23/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

General Statement of Duties

This employee assists the department Director in managing departmental activities, and provides support to the Director in all areas of the assigned department. The incumbent directs the work assignments and projects of employees within the division and assigns, reviews, and participates in the work of staff responsible for assigned division. The incumbent ensures work quality, adherence to established policies and procedures, and the more technical and complex tasks relative to the assigned area of responsibility.

Specific Statement of Duties

The Department

The Office of Performance and Data Analytics is a 14-person, fast-paced team charged with creating data solutions, implementing performance management, and driving continuous improvement across all City departments. The office focuses on the following key initiatives:

Continuous Improvement- Uses design thinking tools to creatively solve some of the most critical challenges facing the city.

Data Solutions– Use data processing, data transformation and dashboard/report building to support data driven decisions across City departments, drive effective performance management and manage Cincy Insights and the Open Data Portal.

Performance Management - identification of key performance measures to track through automated dashboards used for operational decision making. Additionally, OPDA facilitates annual agreements between the City Manager and Departments establishing objectives and measures to evaluate performance.

Your Role

The Division Manager will play a leadership role in the Office of Performance and Data Analytics by supporting the Director in setting the direction of the office in support of City leadership goals and in directly overseeing the City’s Performance Management programs.

The Division Manager will support the Director of OPDA in day-to-day people management, to include direct supervision of 3 team members. Additionally, this position will support procurement, budget management, and administrative functions of the office. The Division Manager will work directly with city leadership to translate strategic direction into a data-driven performance management approach and will also oversee the City’s strategic initiatives program.

These teams are directly charged with facilitating goal setting at the department level to identify desired outcomes, identify measures of success, develop data-driven dashboards and tools, design evidence-based solutions and programs in alignment with outcomes, and to evaluate the effectiveness of programs using mixed-method tools such as survey design and data analysis. This role will work closely with our Data Solutions Division and with the City Manager’s Office and Department Directors.

Successful applicants will:

Be Curious. Question the way things are done and explore potential solutions across a wide range of topics.

Learn quickly.Rapidly gain understanding of processes and programs across city departments to help drive change. Adapt to new processes and technologies and become proficient in their use. Process complex information while maintaining attention to detail.

Build relationships.Build relationships with all levels of city employees and community stakeholders to better understand challenges across the city and identify opportunities to partner with other departments or organizations. Project management methodologies (Agile, Waterfall, & Lean)

Be Passionate.Believe in and care deeply about serving the residents of Cincinnati through improving the services provided by city government.

Balance Qualitative and Quantitative Data.Understand how to collect and synthesize both qualitative and quantitative data. Theory of Change models and frameworks, User research principles, preferably related to survey design, interviews, and focus groups, Cost-benefit and cost-effectiveness analysis, Principles of process improvement, Conduct high-level data analysis, Data Analytics, Microsoft office suite.

Communicate Effectively. Clearly communicate across mediums to audiences ranging from front line supervisors to the City Manager. Facilitate and lead diverse working group sessions on complex topics. Manage a project from end to end with appropriate supervision.

Communicate clearly and concisely, both orally and in writing.

Think Strategically.Contribute to the direction of innovation and process improvement across the city. Interrelate work from one project to another; identify and provide necessary strategies to accomplish programs and projects. Develop plans to ensure timely program/project execution. Make decisions based on data analysis and observation.

HR CONTACT:[email protected]

Minimum Qualifications (KSAs)

(Illustrative only. Any one position within this classification may not include all of the duties listed nor do the listed examples include all of the tasks which may be performed.)

Knowledge of:

Civil Service Rules and Human Resources Policies and Procedures.

Management principles regarding program evaluation, staffing requirements, tables of organization, and administrative analyses.

Principles of supervision, training, and performance evaluation.

Principles and procedures of research, data collection, and report preparation.

Modern and complex principles and practices of human resource management.

Pertinent federal, state, and local laws, codes, and regulations.

Structure of City government, City administration, and City services for the public.

Standard English grammar, usage and spelling; standard business correspondence formats.

Skill to:

Operate appropriate computer equipment; use properly all related hardware and software.

Operate assigned vehicle in the course of duty.

Establish performance targets and work priorities.

Ability to:

Implement and maintain positive employee relations.

Promote and maintain highest integrity throughout all personnel.

Analyze and manage effective EEO/AA programs.

Select, supervise, train, and evaluate subordinate staff.

Process information with a high degree of attention to detail.

Develop timelines for day-to-day activities that contain milestones and deadlines for critical activities and projects

Interpret and explain City policies and procedures.

Prepare clear and concise reports; present oral reports.

Communicate clearly and concisely, both orally and in writing.

Establish and maintain effective working relationships with those contacted in the course of work including City officials and the general public.

Use a personal computer in performance of job duties.

Perform statistical analyses.

Plan complex work processes and procedures for self and others to follow.

Conduct meetings and hearings as appropriate.

Conduct interviews; conduct training programs; conduct negotiations as assigned.

Utilize a human resources information system

Utilize Microsoft Office Suite.

Required Education and Experience

RESUME MUST BE ATTACHED

A Bachelor's Degree in Business Administration, Public Administration, or area of operational expertise is required. A Master's degree in the aforementioned or operational areas is strongly preferred. Five years of experience in business management at the supervisory level with a primary focus in strategic human resource management, project management, or change management is required.

Relevant experience may be substituted for education and education may be substitute for relevant work experience.

Prior experience and/or training in mixed-methods evaluation methodologies and user research tools is preferred.

OTHER REQUIREMENTS

Must have a valid Driver's License.

Must be an excellent communicator and team builder.

Must be able to work irregular hours, irregular workweek and\or weekends.

MILITARY EDUCATION & EXPERIENCE EVALUATION

Military education and experience may be substituted for college level course work at the lower and upper division baccalaureate and graduate levels and apprenticeship training at the vocational certificate level on a case by case basis based on the American Council on Education (ACE) Military Guide recommendations.

Working and Physical Conditions

Environmental Conditions:

Indoor and outdoor environments; exposure to office computer screens; exposure to extremes in weather conditions; automobile travel within the City may be required.

Must be able to manage indoor and outdoor environments; exposure to office computer screens; exposure to extremes in weather conditions; work with machinery, around moving vehicles; work on slippery or uneven surfaces; exposure to dust, safely manage toxic chemicals and inclement weather conditions.

Physical Conditions:

Duties may require maintaining physical conditioning necessary for sitting and standing for prolonged time periods; light lifting and carrying; general manual dexterity required; must be able to operate assigned vehicle.

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job. While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

The below information is solely intended as a summary of the benefits available and is subject to change. Not all benefits listed are available for every position. Benefits can vary depending on applicable labor agreements and/or salary plan. For specific questions, contact the HR Contact indicated on the Job Posting.

The City of Cincinnati offers its employees competitive salaries and a comprehensive benefit package designed to actively attract and retain quality employees' to add additional value to the City of Cincinnati's workforce. A summary of these benefits for full-time employment is listed below. This is a general listing of benefits for all employees and is not intended to be a comprehensive listing for all bargaining units.

The City offers a variety of training programs, ranging from job-specific skills such as computer and equipment instruction, to helping supervisors improve their management techniques.

Equal Employment Opportunity

The City of Cincinnati is dedicated to providing equal employment without regard to race, gender, age, color, religion, disability status, marital status, sexual orientation or transgendered status, or ethnic, national or Appalachian origin, or on the basis of any other category protected under federal, state and local laws.

Holidays

The City of Cincinnati has 11 paid holidays annually that include:

New Year's Day

Martin Luther King Day

President's Day

Memorial Day

Juneteenth

Independence Day

Labor Day

Veterans' Day

Thanksgiving Day

Day after Thanksgiving

Christmas

Health Insurance

The City of Cincinnati 80/20 offers 3 medical plans to all full time City of Cincinnati employees and eligible dependents: the 80/20 PPO medical plan, the HDHP medical plan with an HSA contribution, and a Health Reimbursement Arrangement for those enrolled on another non-city eligible group plan.

Eligible dependents include:

Legal Spouse or Equal Partner

Child (natural child, adopted child, and/or child who the group has determined is covered under a "Qualified Medical Child Support Order")

Step-child

Child for whom the employee or employee's spouse/equal partner is a legal guardian

Basic Life Insurance

A $50,000 Basic Life Insurance policy is paid for by the City for certain eligible employees. Full time employees not eligible for the City-paid basic life insurance policy are generally provided a similar benefit through their union group.

Supplemental Life, Long Term Disability, Accident & Critical Illness Insurance

Most full time City employees are eligible to participate in a supplemental life insurance program, a long term disability plan, and accident and critical illness insurance programs at their own expense. Premiums are determined by age, amount of coverage, and various additional factors.

Flexible Benefits Plans

Healthcare Flex Spending Account

City employees can participate in the Healthcare Flex Spending Account that can be used to pay out-of-pocket medical, prescription, dental, and vision care expenses for employees and family members.

Dependent Care Flex Spending Account

City employees can participate in a Dependent Care Flex Spending Account that can be used to pay work-related dependent care expenses. Participants can set aside money each year through pre-tax payroll deductions to pay for these expenses.

Transportation Expense Reimbursement Account

City employees can participate in a Transportation Expense Reimbursement Account (TERA) that can be used to reimburse expenses related to traveling to and from work. Participants can set-up a pre-tax payroll deduction up to an IRS regulated amount.

Healthy Lifestyles Program

City employees can voluntarily participate in a wellness incentive program that encourages and rewards employees and their spouses/equal partners for making positive choices for better health. The City of Cincinnati will contribute up to $300/year to a Health Reimbursement Account for each the employee and their spouse/equal partner for meeting specified program goals. These dollars can be used to offset qualified out-of-pocket medical expenses.

Integrated Health Reimbursement Arrangement (HRA)

This is a voluntary program that serves as an alternative healthcare option to traditional medical plans. If you have alternate group health coverage available to you through a spouse, equal partner, another job, or a non-city retirement plan, you may be eligible for this plan which reimburses you for the difference in premiums between the plans and your covered out of pocket expenses on the other plan.

Retirement Plan

The City provides a defined benefit pension plan for part-time and full-timeemployees. New hires and re-hired employees are required to participate in the City of Cincinnati's Retirement System (CRS), regardless of previous participation in an Ohio State pension system or any another state or federal pension system. CRS is funded by employer and employee contributions, and investment returns from plan assets. CRS provides retirement and health care benefits subject to eligibility requirements. The following groups are excluded from participation in CRS: Mayor and Members of City Council; Sworn Police & Fire; Police Recruits; and Rehired Ohio Police & Fire Retirees.

Deferred Compensation

As an Ohio government employer, the City offers employees the ability to participate in a 457(b) tax-deferred retirement savings plan. The City makes an annual match to your 457(b) of up to $750, or as otherwise specified in applicable regulations and union contracts.

01

If you are a current City of Cincinnati employee, what is your CHRIS ID number?

02

Which best describes your highest level of education completed?

+ High School Diploma or GED

+ Some College

+ Associates degree

+ Bachelors degree

+ Masters degree

+ Doctoral Degree

+ None of the above

03

How many years of experience do you have in mixed-methods evaluation methodologies and user research tools?

+ No experience

+ Less than 1 year

+ 1 year to less than 2

+ 2 years to less than 5

+ 5 years to less than 10

+ More than 10 years

04

In what area do you have a Bachelors Degree?

+ Business Administration

+ Public Administration

+ Other Area of Operational Expertise

05

If you selected other Area of Operational Expertise, then please list.

06

Do you have a valid Driver's License?

+ Yes

+ No

Required Question

Employer

City of Cincinnati

Address

805 Central Avenue Suite 200

Cincinnati, Ohio, 45202

Phone

513-352-2400

Website

http://agency.governmentjobs.com/cincinnati/default.cfm