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As a persuasive communicator, contact first party past due accounts across multiple communication vehicles. Utilize technology to update customer accounts, post payments, and research customer discrepancies. Upon software and product proficiency as well as consistent key performance indicator achievement, a blended office and work from home schedule may be offered. Service Corporation International provides onsite training.

Job Responsibilities

+ Applying assertive and persuasive communication skills. Appropriately navigates outbound and inbound automated dialer calls for first party past due accounts. Quickly build rapport with customers to converse about delinquent balances, understand payment issues, remove customer payment obstacles, and negotiate payment(s). Update customer contact information. Document conversation outcomes in database. Maintain accurate customer records.

+ Accept and process payments according to procedures.

+ Research payment issues to corroborate customer’s account issues. Initiate outbound calls to locations to discuss account discrepancies, receivables, or late postings.

+ Converse with customers and affiliates via both inbound and outbound calls. Personalize standard communications and send to customer. Maintain accurate records.

+ Learn to apply knowledge and skills to a business environment. Works under guidance with work peer reviewed for accuracy, quality, and coaching. Completes routine work following established procedures and complying with regulations and policies; escalates non-routine issues for assistance. Exhibits accountability for behaviors. Ensures compliance with local, state, and federal regulations.

+ Takes the initiative to discuss assignments, expectations, priorities, and deadlines as well as seek guidance and coaching from manager. Adjusts effectively to working with a variety of processes, requirements, and cultures.

+ Position requires maintaining established collections goals and Key Performance Indicators

Minimum Requirements

Education & Licenses

+ High School Diploma or GED

Experience

+ Experience in a call center environment, accounts receivable, account management, collections, customer service, and/or customer retention

+ Experience with software and maintaining databases preferred

Knowledge, Skills, and Abilities

+ Technical ability to quickly learn and become proficient with proprietary software

+ Multi-tasking skillset

+ Persuasive verbal communication, professional writing, and exceptional listening skills

+ Cognitive ability including reasoning, multi-tasking, comprehend ideas, learn quickly, learn from experience, and appropriately apply learning to new situations.

+ Process and results oriented, motivated to keep projects moving ahead by identifying obstacles to management

+ Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and highly self-motivated

+ Must be receptive to teamwork, coaching, and feedback

+ Must do well with time management and a structured schedule

+ Ability to build professional and trusting business relations

+ Proficient in Microsoft Suite

+ Multiple shifts available from 8am to 8pm CST

Postal Code: 70121

Category (Portal Searching): Finance and Accounting

Job Location: US-LA - Jefferson

Job Profile ID: C01118

Time Type: Full time

Location Name: ACME Mausoleum LLC - Stewart Funeral Home Non Region - Stewart Cemetery Non Region - Stewart Resource Center