"Alerted.org

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Role and Responsibilities

+ Assist the Services Manager with answering phone calls, emails, and other clerical tasks.

+ Support Funeral Director and Location Manager in retaining heritage and grow market share through active involvement with community.

+ Interfacing with families and assisting in providing support.

+ Ensure adherence to all professional, municipal, provincial/state and federal licensing authority, regulations and applicable rules.

+ Aftercare includes delivery of documents, stationery, documentation, information on insurance, health benefits and pension, pre-arrangements for next of kin.

+ Answering phones, preparing reports as necessary and participating in staff meetings.

+ Ability to use technology while meeting with families.

+ Identifies and resolves problems in a timely manner.

+ Skillfully gathers, analyzes and trends data.

+ Interact and connect with families in order to provide support

+ Produce and maintain service contract files

+ Other responsibilities as assigned.

Qualifications and Education Requirements

+ High school diploma or Equivalent.

+ 1-2 years of industry experience.

+ 3- 5 years of recent administrative or customer service experience.

+ State Funeral Director License is highly desired

+ Pay range: $23-26

Preferred Skills

+ Strong Computer Skills

+ Excellent Administrative Skills.

+ Excellent Customer Service Skills.

+ Proficient in Microsoft Office Suite (Word, Excel, Outlook)

+ Ability to operate office equipment such as photocopiers, printers, fax machines, etc.

+ Conveys information clearly and concisely in written and spoken communication

+ Resolves problems and provides solutions to customers in a timely manner

+ Time management and organizational skills

+ Reliable transportation for occasional errands, local health departments, post office, deliveries, etc. (Mileage reimbursement available)

As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working around client families and colleagues. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.

Postal Code: 92637

Category (Portal Searching): Operations

Job Location: US-CA - Laguna Woods

Job Profile ID: N00040

Time Type: Full time

Location Name: Trident Society – Orange County