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Job Description

The Digital Merchandising Senior Manager is responsible for achieving Nordstrom (Nordstrom.com) customer outcomes which are predominately focused on driving product sales . The Senior Manager achieves these outcomes through driving the entire digital customer experience from strategy through execution. As digital customer interactions support the majority of Nordstrom customer outcomes, the Senior Manager is primarily focused on driving digital customer interactions, complemented by off-line strategies based on customer goals.

Responsibilities

Working cross-functionally with expert teams, t he Digital Merchandising Senior Manager supports the entire customer journey that enables us to hit our sales goals for Scaled Events (Anniversary , Holiday, Seasonal Sales) and Cross-Divisional Priorities (including Styling and Services) , this includes :

+ Working with Merchants, Price teams, and Scaled Events to drive our p roduct s trateg y .

+ C onnect ing our product strategy to our overall customer goals.

+ Developing our Nordstrom.com n avigation & m erchandising strategy.

+ Driving the Nordstrom.com f eatures & f unctionality strategy.

+ Developing our c ontent m essaging strategy.

+ Supporting r eporting & o ptimization roadmap for AOR .

The Senior Manager is responsible for declaring clear objectives & key results (OKRs) and providing a strategy to achieve those OKRs. With a comprehensive strategy and execution plan they work with their team on a day-to-day basis to execute with excellence. While they support the day-to-day operations they rarely directly execute on strategies, instead focus on operationalizing the resources, training, partnerships, processes, and platforms needed to achieve their OKRs. Sr. Managers are focused on strategy development and securing operational resources 3 to 12 months out from live date. The Sr. Manager supports a team comprised of Manager(s) , Sr. Specialist(s), and Specialist(s).

Qualifications

The Digital Merchandising and Marketing Senior Manager is a unique role as it spans the entire customer experience combining multiple functional disciplines and skillsets. The ideal Senior Manager may not have all the needed experience listed below and may need to learn some aspects of the role quickly. However, the Senior Manager does need to have extensive command of several of the disciplines below when entering the role:

+ 8+ years professional experience in large matrixed organization, 2+ years experience leading and developing teams.

+ Proven competency aligning product goals back to customer strategy.

+ Experience d eveloping and executing product strategies .

+ Experience d eveloping and executing digital navigation & merchandising strategies .

+ Proficiency in d eveloping and executing digital features & functionality .

+ Experience d eveloping and execution of content messaging strategies .

+ Experience engaging with internal and external executive partners.

+ Proven competency in c ross -team collaboration, drive for results, and written and verbal communications

+ Experience scaling ecommerce businesses .

+ Experience driving digital to physical outcomes ( e.g. buy online pick up in-store) .

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .

• 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Washington: $126,500 - $210,000 annually

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\_Overview\_17-19.pdf

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!