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What you'll bring to the team

**Job Title:** Technician

**Operating Group:** Gateway North America

**Division:** Facilities

**Reports to:** Technical Manager; Technical Supervisor

**Job Level:** Non-Manager Exemption

**Status:** Non-Exempt Job

**Summary:** The Technician assists with the planned and reactive maintenance throughout the attraction to ensure the day-to-day operation is running smoothly, safely, and efficiently. The Technician is responsible for all aspects of the attraction including the audio visual, lighting, equipment, and machinery.

Qualifications & Experience

Key Responsibilities

Attraction & Equipment Maintenance

+ Maintain, repair, and troubleshoot all areas of attraction equipment and machinery, including:

+ HVAC systems

+ Electrical and electronic systems

+ Pneumatic and hydraulic systems

+ Plumbing systems

+ Themed attractions

+ Troubleshoot and sustain minimal downtime of themed attractions to maximize guest experience.

+ Repair and maintain attraction systems, rides, and tech equipment.

+ Complete preventive maintenance tasks (Daily, Weekly, Bi-Weekly, Monthly).

+ Troubleshoot, repair, or replace control devices.

General Facilities Upkeep

+ Perform custodial duties, painting, wall repair, and re-lamping.

+ Install and replace light bulbs, projector lamps, doors, etc.

+ Repair and/or paint interior walls; hang pictures; assemble furniture.

+ Monitor and maintain all building systems; correct or report safety/fire hazards.

+ Observe safe working practices; maintain clean and organized storage areas.

+ Perform other duties as assigned.

Audio/Visual & Technology Support

+ Maintain and troubleshoot Audio/Visual equipment for both old and new exhibits.

+ Set up and install data cables; install/repair computer outlets and bundles.

+ Install and maintain various tech systems and devices, including AV and lighting systems.

Logistics & Operations

+ Assist with exhibit setup and takedown.

+ Support shipping and receiving operations.

+ Set up and operate hand tools and power equipment.

Technical Skills & Knowledge

+ Basic carpentry, plumbing, and electrical knowledge

+ Data and networking systems

+ Hydraulic and pneumatic control systems (linear actuators, solenoids, pumps, motors)

+ Electronics (AV systems, DMX lighting, PC hardware/software)

+ Low voltage wiring (maglocks, proximity sensors, servos, low-voltage batteries)

+ Strong understanding of OSHA regulations, safety practices, and proper PPE use

+ Skilled in tool and equipment usage, proper maintenance procedures, and industry standards

Soft Skills & Work Style

+ Able to follow written and oral directions

+ Strong problem-solving abilities

+ Capable of working independently with minimal supervision

+ Effective communicator and collaborator

+ Committed to maintaining the highest level of service

Education & Experience

+ **Education:** High School diploma or GED required

+ **Experience:**

+ Minimum **2 years of maintenance experience** required

+ Minimum **2 years in a technical/themed service environment** (e.g., animation, automation, hydraulics, pneumatics, electrical/electronics, networks)

+ Proven ability to remain flexible while delivering exceptional service

Position Overview: Technician

Core Competencies

+ **Adaptability** – Adjusts approach and demeanor in real time to meet the shifting demands of different situations.

+ **Collaboration** – Builds partnerships and works collaboratively to achieve shared objectives.

+ **Effective Communication** – Crafts and delivers communications tailored to various audiences with clarity and understanding.

+ **Accountability** – Holds self and others accountable for meeting commitments and delivering results under pressure.

Work Environment & Conditions

High-Pressure & Multi-Tasking Abilities

+ Demonstrated ability to manage multiple projects and deadlines in fast-paced, high-pressure environments.

+ Strong desire and capacity to thrive in dynamic, rapidly changing conditions while maintaining quality and professionalism.

Licenses & Certifications

+ Must be able to obtain and maintain any necessary licenses or certifications required by law or to perform essential job functions.

Travel Requirements

+ Occasional local travel may be required.

Health & Safety

+ Employees must adhere to all health, safety, and security protocols as outlined by Merlin Entertainments Group and applicable laws.

+ Responsible for using only trained tools/equipment and reporting incidents immediately to management.

+ Full cooperation is expected during any health and safety investigations.

Working Conditions

+ Must be willing to work a flexible schedule including mornings, evenings, weekends, and holidays.

+ Attendance is a mandatory and essential function of this position.

+ Other duties may be assigned as needed.

Physical Demands

+ Communicate effectively, hear, and listen attentively.

+ Stand, sit, or walk for extended periods with or without reasonable accommodation.

+ Perform physical tasks including bending, stooping, kneeling, lifting (up to 70 lbs), reaching, twisting, climbing, balancing, and crouching.

+ Operate hand tools, heavy power equipment, and machinery at heights over 20 feet.

+ Handle objects of varying sizes and weights using fine motor skills and hand-eye coordination.

+ Wear all necessary PPE and comply with safety procedures.

Environmental Factors

+ Exposure to varying indoor/outdoor temperatures, floor surfaces, and lighting conditions.

+ May encounter:

+ Loud environments

+ Vibrating equipment

+ Wet, drafty, or damp conditions

+ Hazardous or corrosive materials

+ Toxic or caustic chemicals

+ Fluorescent lamps, batteries, and hazardous waste

Core Values & Behaviors at Merlin

We strive to create joyful experiences for guests and employees alike by living out our values through daily actions:

We Care

+ We exceed expectations for guests and colleagues.

+ We are uncompromising on safety, sustainability, and welfare.

Own Your Craft

+ We continuously sharpen skills and embrace feedback.

+ We stay inspired and innovative in our industry.

Drive & Discover

+ We take pride in our work and aim for excellence.

+ We focus on impact, prioritize effectively, and embrace calculated risks.

Go Together

+ We build trust through teamwork and collaboration.

+ We value diverse perspectives and commit to shared decisions.

Enjoy the Ride

+ We foster fun, optimism, and a supportive culture.

+ We learn from challenges and ensure a welcoming, inclusive environment.

Acknowledgment

Disclaimer Statement

I confirm that I have read, understood, and am able to perform the essential functions of this job with or without reasonable accommodation.

Benefits

• Why You'll Love Working at Merlin Entertainments 🎉

At Merlin, we believe in creating magic not just for our guests—but for our team, too! Here are just a few of the perks that make working with us truly enchanting:

• **Comprehensive Health Coverage**

Enjoy excellent medical, dental, and vision insurance to keep you and your family feeling your best.

• **Generous Paid Time Off**

Take the time you need to rest, recharge, and come back refreshed.

• **Merlin Magic Pass**

Bring the fun home! Get free admission for you, your family, and friends to all of our incredible attractions.

• **Employee Recognition & Rewards**

Your hard work doesn’t go unnoticed. We celebrate your wins—big and small!

• **401(k) with Company Match**

Plan ahead with confidence—your future self will thank you.

• **Tuition Reimbursement**

Invest in yourself! We’ll help support your continued learning and career growth.

• **Development & Advancement Opportunities**

Whether it’s a new skill or a new role, we’re here to help you grow with us.

Ready to be part of the magic?

**Apply today** and let your next adventure begin with Merlin Entertainments! 🌟

Pay Range

From USD $19.00/Hr.

Submit a Referral (https://hourlycareers-na-merlinentertainments.icims.com/jobs/8539/technician/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883)

Connect With Us!

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

**Location (Country-State-City)** _US-MN-Bloomington, MN_

**Job ID** _2025-8539_

**Employment Type** _Full-Time_

**Offer/Contract Type** _At Will (US Only)_

**Location Name** _SEA LIFE Minnesota_

**_Job Locations_** _US-MN-Bloomington, MN_