• Mgr, Cemp

    TXNM Energy (Albuquerque, NM)


    MGR, CEMP

    Job ID: 6088881

     

    Date Posted:May 13, 2025

    POSTING DEADLINE

    This position is posted until filled.

    DEPARTMENT

    Department: Customer Experience

    JOB DESCRIPTION

    CEMP Manager

     

    Salary Grade: G04

     

    Minimum Midpoint Maximum

     

    $99,778 - $134,699 - $169,622

    SUMMARY:

    The Manager, AMI Customer Energy Management Platform will lead the development, implementation, and ongoing optimization of the responsive design and native mobile app versions of the customer-facing energy management platform. This role is pivotal in enabling customers to better understand, manage, and reduce their energy consumption and achieve their energy goals.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    Define and execute the strategic roadmap for the AMI Customer Energy Management Platform and align with the AMI implementation timeline while ensuring alignment with company goals, customer needs, and industry best practices

     

    Lead cross-functional teams, including IT, corporate communications, operations, marketing, and customer experience, to ensure timely delivery of project milestones and objectives.

     

    Oversee the design, development, and deployment of the customer energy management platform, ensuring an intuitive, customer centric experience

     

    Collaborate with vendors and technology teams to integrate AMI data into the portal, offering real-time insights and actionable recommendations for customers

     

    Continuously enhance portal features, leveraging customer feedback and analytics to improve engagement and functionality

     

    Develop strategies to drive customer adoption and maximize the utilization of the platform's customer energy management tools

     

    Partner with marketing teams to create educational materials, outreach, campaigns, and resources to help customers understand and leverage the platform's benefits

     

    Use AMI data to generate actionable insights for customers and support future enhancements and product development, new rates, and customer solutions

     

    Work with data analytics teams to identify trends, opportunities, and challenges in customer energy consumption behaviors

     

    Establish KPIs to measure the success of the CEMP, including adoption rates, energy savings, and customer satisfaction

     

    Ensure compliance with regulatory standards, data privacy laws, and industry guidelines related to energy management and AMI systems

     

    Responsible for all reporting required by the approved Grid Mod Plan

    COMPETENCIES:

    Exceptional leadership and collaboration skills, with the ability to manage multiple priorities and stakeholders.

     

    Proven experience with AMI systems

     

    Familiarity with energy efficiency programs, demand response, or renewable energy solutions.

     

    Experience in agile project management methodologies.

     

    Knowledge of UI/UX design principles for digital platforms.

     

    Knowledge of native mobile app design best practices.

    QUALIFICATIONS

    MINIMUM EDUCATION AND/OR EXPERIENCE:

    Bachelor's degree in Business Administration, Engineering, Computer Science, or a related field with seven to nine years of experience, or equivalent combination of education and/or experience related to the discipline.

     

    Master's degree preferred

     

    Experience in program or project management, preferably in the energy or utility sector preferred

     

    Experience with energy management technologies, or digital customer engagement platforms.

    SUPERVISORY RESPONSIBILITIES:

    Supervises and trains assigned staff including organizing, prioritizing, and scheduling work assignments. Responsible for employee development and performance management skills.

    COMMUNICATION SKILLS:

    Excellent communication and presentation skills.

    ANALYSIS AND PROBLEM-SOLVING ABILITY:

    Ability to read, analyze and interpret complex documents. Ability to apply principal of logical of scientific thinking to a wide range of intellectual and practical problems.

     

    Proficiency in project management tools, data analytics platforms, and customer experience software.

     

    Responsible for the analysis, recommendation and implementation of new technologies in support of program

    PHYSICAL DEMANDS:

    While performing the duties of this job, the employee is regularly required to sit up to 2/3 of the time. Manual dexterity required, close vision, and the ability to talk and listen. The employee must occasionally lift and/or move up to 10 pounds.

    WORK ENVIRONMENT:

    Office environment.

     

    NOTE: Employees in Services Company may be responsible for providing services to various Holding Company subsidiaries and affiliates.