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About the organization: Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco's homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.

About the team: The Margot is a unique permanent supportive housing program designed to provide stable homes for 120 previously homeless single adults and 37 families with children. The program operates through a partnership with three key organizations: Delivering Innovation in Supportive Housing (DISH) for property management, UCSF Citywide Case Management for support services for single adults, and Compass Family Services for family support and children's programming. In collaboration with the Department of Homelessness and Supportive Housing (HSH), The Margot aims to build a healthy, inclusive, and thriving community by offering a comprehensive range of support services tailored to the needs of all residents.

Salary: $83,000 - $88,000

Schedule: Full time, Monday - Friday

Organizational Core Competencies: Accountable I Adaptable I Client-centered I Collaborative I Committed to Diversity, Equity, Inclusion, and Belonging I Resourceful

Position Description:

The Program Director supervises a Bilingual Case Manager and a Bilingual Children's Activity Coordinator, overseeing supportive services for 37 families in the Permanent Supportive Housing program. In addition to leadership responsibilities, the Program Director supports a small caseload of families to stay connected to direct service delivery. Approximately 75% of the role focuses on leadership, supervision, program coordination, and administrative duties, while 25% is dedicated to direct case management.This role also serves as the primary Compass liaison for the program, coordinating closely with partners at DISH and Citywide, and staying connected to Compass' broader network of programs to ensure alignment, collaboration, and continuity of care.

Program Management & Coordination (75%):

+ Oversee implementation of all contractual requirements related to family support and children's programming, including coordinating and participating in program audits and annual reporting.

+ Serve as the primary liaison with DISH and Citywide partners; participate in weekly clinical meetings and monthly operations meetings to ensure coordinated service delivery.

+ Collaborate with the Department of Homelessness and Supportive Housing (HSH) on move-ins, transfers, and complex client situations.

+ Attend Compass management team meetings, regular supervision, and PSH Provider Meetings with HSH and other supportive housing organizations.

+ Provide supervision and ongoing support to the Compass Family Services team at The Margot, including crisis intervention, de-escalation assistance, and informed, appropriate referrals to internal and external services.

+ Facilitate weekly staff meetings, 1:1 supervision, and group supervision.

+ Complete monthly board reports and work collaboratively with the Finance team to manage the program budget.

+ Monitor program data quality in partnership with the Impact + Learning team, using data to inform program goals and drive continuous improvement.

+ Hire, onboard, and train new staff; complete annual performance evaluations and support ongoing staff development.

Direct Client Support (25%):

+ Welcome and orient new families to the community and develop positive relationships that foster connection, support, and trust.

+ Partner with families to develop short and long-range stability, self-sufficiency and well-being goals.

+ Provide referrals for individual and family therapy, crisis intervention, and appropriate services offered both within Compass and externally.

+ Collaborate with partner organizations to plan and facilitate onsite events and activities that build community, enhance resident engagement, and support family well-being.

+ Respond to concerns about resident families from Compass colleagues, DISH, and Citywide, including threats to tenancy.

+ Perform monthly unit inspections in partnership with property management.

+ Coordinate case conferences with property management and families who exhibit behaviors that put them at risk for eviction.

+ Provide relocation support and develop individualized exit plans for families transitioning out of the program.

+ Ensure accurate and timely documentation in both the Compass Salesforce database and the ONE System, including case notes, assessments, and service plans.

Qualifications:

+ Fluency in Spanish required

+ Minimum of two years of experience in program management and staff supervision, preferably within permanent supportive housing, affordable housing, or related social services programs.

+ Direct experience in social services, including counseling, crisis intervention, and case management.

+ Proven ability to assess and de-escalate potentially volatile situations with professionalism and empathy.

+ Understanding of the Housing First model, harm reduction, and trauma-informed care.

+ Familiarity with the unique challenges faced by homeless families.

+ Knowledge of Bay Area housing and social service resources.

+ Demonstrated commitment to diversity, equity, inclusion, and belonging (DEIB) in both practice and leadership.

+ Proficient in Microsoft Office Suite (Outlook, Word, Excel); experience with Salesforce or other case management systems is a plus.

Compensation and Benefits:

+ Salary range: $83,000 - 88,000 per year.

+ Paid time off: 4 weeks of vacation in your first year, 5 in your second. Also paid holidays, sick time, family leave, and time off for education.

+ Insurance: health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.

+ Retirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2-6.

To Apply:

Please apply through our online application. No phone calls, please.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Employees must embrace the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.

Consistent with the Americans with Disabilities Act and California civil rights law, Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for the agency. Requests for reasonable accommodation apply to all aspects of the hiring process. If reasonable accommodation is needed, please use the answer box for the final question of the job application to let us know.