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Overview

Supervisor-Office

Job Code: 21500

FLSA Status

Job Family: ADMIN SUPPORT

Job Description Title: Supervisor-Office

Job Summary

Provides supervision for office operations to include planning, scheduling, organizing, and coordinating various administrative activities as required for efficient daily operations; provides project oversight as assigned.

Job Responsibilities

• Provides direct supervision of clerical staff serving in various roles, ensuring efficient and timely turnaround at patient check-in, scheduling and check-out stations.

• Maintains payroll oversight for clerical staff, including approval of time off, staffing and scheduling.

• Maintains clinic cash controls on day-to-day basis.

• Works with BOC to update provider schedules and make necessary changes.

• Fills in, when necessary, for the purpose of business continuity.

• Educates and trains all clerical staff members as to best practices, EMR/Cadence updates and organizational policies.

• Manages inventory of office supplies, including ordering and inventory maintenance.

• Maintains confidentiality and expectation of confidentiality among the clerical staff.

• Works closely with providers, providing updates when necessary.

• Communicates effectively with all providers, staff members and administrators, in order to provide a high level of care.

• Works closely with billing and coding services in order to promote efficient revenue cycle services.

• Supports clinic operations leader and clinic administration in ongoing initiatives as needed.

Specifications

Experience

Description

Minimum Required: 5 years clerical experience in medical office

Preferred/Desired

Education

Description

Minimum Required: High School diploma or equivalent

Preferred/Desired

Training

Description

Minimum Required: Familiarity with medical coding and medical office operations

Preferred/Desired

Special Skills

Description

Minimum Required

Preferred/Desired

Licensure

Description

Minimum Required

Preferred/Desired: Eligibility to sit for AAPC/CPC examination

Reporting Relationships

Does this position formally supervise employees? If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.

Reporting Relationships: Yes

Work Environment

Functional Demands

Label Short Description Full Description

Sedentary Very light energy level Lift 10lbs. box overhead. Lift and carry 15lbs. Push/pull 20lbs. cart

Light Moderate energy level Lift and carry 25-35lbs. Push/pull 50-100lbs. (ie. empty bed, stretcher)

Medium High energy level Lift and carry 40-50lbs. Push/pull +/- 150-200lbs. (Patient on bed, stretcher) Lateral transfer 150-200lbs. (ie. Patient)

Heavy Very high energy level Lift over 50lbs. Carry 80lbs. a distance of 30 feet. Push/pull > 200lbs. (ie. Patient on bed, stretcher). Lateral transfer or max assist sit to stand transfer.

Functional Demands Rating: Light

Activity Level Throughout Workday

Physical Activity Requirements – Sitting: Frequent

Physical Activity Requirements – Standing: Frequent

Physical Activity Requirements – Walking: Frequent

Physical Activity Requirements - Climbing (e.g., stairs or ladders): Occasional

Physical Activity Requirements - Carry objects: Occasional

Physical Activity Requirements - Push/Pull: Occasional

Physical Activity Requirements – Twisting: Occasional

Physical Activity Requirements – Bending: Occasional

Physical Activity Requirements - Reaching Forward: Occasional

Physical Activity Requirements - Reaching Overhead: Occasional

Physical Activity Requirements - Squat/Kneel/Crawl: Occasional

Physical Activity Requirements - Wrist position deviation: Frequent

Physical Activity Requirements - Pinching/fine motor activities: Frequent

Physical Activity Requirements - Keyboard use/repetitive motion: Frequent

Physical Activity Requirements - Taste or smell: Not Anticipated

Physical Activity Requirements - Talk or hear: Continuous

Sensory Requirements

Color Discrimination: Yes

Near Vision: Accurate

Far Vision: Accurate

Depth Perception: Accurate

Hearing: Accurate

Environmental Requirements - Blood-Borne Pathogens: Anticipated

Environmental Requirements – Chemical: Not Anticipated

Environmental Requirements - Airborne Communicable Diseases: Anticipated

Environmental Requirements - Extreme Temperatures: Not Anticipated

Environmental Requirements – Radiation: Not Anticipated

Environmental Requirements - Uneven Surfaces or Elevations: Not Anticipated

Environmental Requirements - Extreme Noise Levels: Not Anticipated

Environmental Requirements - Dust/Particular Matter: Occasional

Environmental Requirements - Othe

REQNUMBER: 31850