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  • Manager Customer Services- Flow Iron Supervisor

    Caterpillar, Inc. (Midland, TX)



    Apply Now

    Career Area:

    Product Support

    Job Description:

    Your Work Shapes the World at Caterpillar Inc.

     

    When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

     

    About SPM Oil & Gas

     

    SPM Oil & Gas, a Caterpillar company, provides superior products and service solutions to make our customers more efficient and lower total cost of ownership. Globally, we deliver engineered oilfield and drilling equipment repair and certification, mechanical and rotating equipment repairs and upgrades, rapid prototyping of spare parts, robust asset management, operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide. Join our team and help build engineering solutions that change the industry.

     

    We are currently seeking a **Flow Iron Supervisor** located in Midland, Texas. A Flow Iron Supervisor directs all activities and staff for shop service programs including product installation, troubleshooting, maintenance, repair, and customization.

    What You Will Do:

    + Creates and manages shop service infrastructure; establishes and maintains the training readiness of the organization.

    + Directs, motivates and develops the team. Supports the culture and values of the organization.

    + Facilitates smooth workflow; ensures high standards and quality of technical work.

    + Drives the development of work plans, budgets, schedules and evaluation criteria for shop activities, projects and personnel.

    + Designs shop services to meet demand and both timing and financial targets.

    What You Have:

    + Ability to operate a company owned vehicle.

    + Have a clean driving record, which generally means:

    + No more than (2) moving violations within the last 12 months.

    + No more than three (3) moving violations in the past three (3) years.

    What You Have – Skills, Knowledge, & Experiences:

    **Customer Focus:** Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

    **Data Gathering & Analysis:** Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

    **Service Excellence:** Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

    **Decision Making and Critical Thinking:** Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

    **Effective Communications:** Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

    **Problem Solving:** Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

    **Relationship Management:** Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

    Additional Information:

    + The primary location for this position is Midland, Texas

    + Relocation to Midland, Texas

    + Ability to travel up to 10% of the time.

    Summary Pay Range:

    $79,800.00 - $119,760.00

     

    Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

    Benefits:

    Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

     

    + Medical, dental, and vision benefits*

    + Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

    + 401(k) savings plans*

    + Health Savings Account (HSA)*

    + Flexible Spending Accounts (FSAs)*

    + Health Lifestyle Programs*

    + Employee Assistance Program*

    + Voluntary Benefits and Employee Discounts*

    + Career Development*

    + Incentive bonus*

    + Disability benefits

    + Life Insurance

    + Parental leave

    + Adoption benefits

    + Tuition Reimbursement

    * These benefits also apply to part-time employees

     

    Relocation is available for this position.

     

    Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

    Posting Dates:

    May 13, 2025 - May 16, 2025

     

    Any offer of employment is conditioned upon the successful completion of a drug screen.

     

    EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

     

    Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .

     


    Apply Now



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    Caterpillar, Inc. (Midland, TX)
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