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Open to remote workers in the following states: CT, FL, ME, MA, NH, NY (Except the 5 Boroughs), RI, SC, VT

PURPOSE/OBJECTIVE** **:

The Business Process Systems Manager is a leader and transformative force, driving their own team of analysts and cross functional technical administrators along with vendors and business line teams to align technology and process initiatives with lending strategic goals. This role is instrumental in establishing scalable, best-in-class lending systems and processes to drive growth, efficiency, and innovation across the entire lending value chain. As a champion of sustainable change, the Business Process Systems Manager will inspire their team and cross functional teams to implement streamlined lending solutions that simplify complexity and deliver meaningful business impact.

MAJOR RESPONSIBILITIES** **:

+ Strategic Alignment and Stakeholder Engagement

+ Works closely with senior lending, credit, and operations executives to develop the enterprise system lending strategies and related product(s) vision. Leads the cross-functional collaboration across technology and the entire lending value chain (including risk, compliance, customer service, marketing, etc.).

+ Creates stakeholder and executive summaries to regularly report lending systems optimization progress, insights, and business impacts. Effectively communicates the value of lending system process optimization initiatives across the organization.

+ Leadership and Team Management:

+ Lead, mentor, and develop a high-performing agile scrum team of business system analysts, cross functional technical administrators, operations and business line subject matter experts.

+ Ensure team alignment with system lending strategic goals and foster a collaborative and results-oriented work environment.

+ Product and Program Management

+ Manage the nCino lending platform (and other related lending systems), engages with the vendor to fully understand and stay updated on solution capabilities, participates in a leadership role as part of user groups, attends conferences and training.

+ Build a lending systems continuous improvement program using a roadmap prioritization framework influenced by the system lending strategies and product(s) vision.

+ Lead the integration and optimization of lending systems across business units, ensuring the platform is fully utilized to automate workflows, enhance customer relationships, and drive business outcomes. Build a center of excellence with cross functional champions that will drive testing, training, and best practices across the business lines.

+ Develop data driven insights leveraging system reporting and analytics to monitor performance, track key performance indicators, and make data-driven decisions that optimize business outcomes and ensure alignment with lending system strategic objectives.

+ Process Optimization, Innovation and Change Management

+ Leads the mapping, analysis, and human centered redesign of existing system lending processes to design the use of automation, artificial intelligence, and data analytics capabilities to streamline workflows, reduce redundancies, and improve operational performance.

+ Apply methods of rapid-cycle hypothesis testing and proof of concepts to build and scale new tools, systems, processes, and ways of working.

+ Act as a change agent, guiding the bank through process transformation initiatives while ensuring adoption of new technologies and workflows. Provide leadership in managing resistance to change and fostering a culture of continuous improvement.

PROBLEM SOLVING & DECISION MAKING** **:

Develops, owns and executes on the enterprise system lending strategies and related product vision. A key skill will be to merge the competing priorities and constraints across internal stakeholder teams into a thoughtful and detailed roadmap. Directs their team of analysts and cross functional technical administrators to translate the lending system strategy into solvable business problems and drive senior leader’s stakeholder alignment decisions based off recommendations outlined by the team.

REQUIREMENTS** **:

Education and Experience

+ Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field; or equivalent combination of training and experience.

+ 10+ years of relevant experience in building and leading cross functional agile continuous improvement teams and programs in the technology, lending, banking, or product fields.

+ 5+ years of product management experience

+ nCino experience preferred

+ Strong engagement and consulting skills; ability to build collaborative relationships, influence senior leaders, and work across all levels in a highly matrixed organization.

+ Proven track record of successfully implementing large scale complex enterprise initiatives and leading related work efforts with internal and external development partners.

+ Experience establishing and driving stakeholder governance frameworks, business line centers of excellence, and prioritized roadmaps.

+ Exceptional business acumen and able to use understanding of business, technology, and human centered design to shape transformative initiatives.

+ High discretion, confidentiality with executive presence and strong interpersonal and communication (both written & verbal) skills across technical and non-technical audiences.

+ Deep analytical capabilities to diagnose business problems and ability to navigate ambiguous environments and unfamiliar domains.

+ Demonstrated ability to lead by example to inspire confidence, respect, loyalty and ensure a positive team environment among staff.

+ Must have the ability to quickly adapt and be a change agent.

+ Strong work ethic, hands-on, with a customer service mentality.

Working Conditions

Physical Demands:

While performing the duties of this job, the employee must be able to remain in a stationary position 50% of the time. The employee frequently is required to operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer. The employee is occasionally required to move about inside the office to access file cabinets, office machinery, etc. They also occasionally travel to locations outside of the facility, to attend meetings, trainings, events, and other business activities. The employee occasionally positions self to maintain or access files in file cabinets. The employee must have the ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. The employee frequently observes details at close range (within a few feet of the observer). The employee must occasionally lift and/or move boxes or equipment up to 20 pounds across office for various needs.

Work Environment:

Persons holding this position are generally subject to inside environmental conditions having the lighting, temperature, and noise level of an open floor-plan office environment (moderate, but occasionally loud at times). This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.