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The Facilities Work Order Coordinator is responsible for managing the administrative aspects of work orders, including the creation, tracking, and completion of maintenance, repair, and service requests. This role supports effective communication between facilities staff and stakeholders, ensures timely resolution of issues, and contributes to operational efficiency and compliance.

MAJOR RESPONSIBILITIES** **:

_Work Order Management_

+ Creation and Processing: Creating, receiving, distributing, and processing work orders for various tasks, including maintenance, repairs, and other service requests.

+ Tracking and Monitoring: Tracking the status of work orders, ensuring timely completion, and providing updates to relevant stakeholders.

+ Prioritization and Scheduling: Assisting in prioritizing work orders and coordinating with service teams to schedule work efficiently.

_Communication and Coordination_

+ Liaising with Stakeholders: Communicating with customers, service technicians, and other relevant parties to ensure smooth workflow and address any issues.

+ Providing Feedback: Providing feedback to occupants or customers regarding the status of work orders and addressing any concerns.

_Administrative Tasks_

+ Invoice tracking: Responsible for working with vendors for their timely invoicing of completed work orders.

+ Data Analysis and Reporting: Generating reports on work order performance and trends.

+ Inventory Management: Assisting with managing inventory of parts and supplies used for work orders.

+ Quality Control: Ensuring that work orders are completed to the required quality standards.

+ Facilities Training: Assign and track the progress of facilities, safety, and compliance training, in coordination with facilities leaders.

+ Other duties as assigned.

REQUIREMENTS** **:

+ High school diploma or equivalent.

+ Strong knowledge of MS Excel and reporting preferred.

+ Strong knowledge of facilities management practices preferred

Skills/Knowledge:

+ Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.

+ High attention to detail and accuracy in data entry and record keeping.

+ Excellent communication skills for effective interaction with internal customers, technicians, and stakeholders.

+ Proficiency in using work order management systems, spreadsheets, and related software.

Working Conditions

Primarily office-based with occasional travel to bank locations as required.

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.