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We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification.

In this position...

Your primary role is to manage order-to-cash operations, including demand planning, asset management, fulfillment logistics, and accounts receivable support, along with reporting and analytics needed to inform decision-making and change management. We are looking for someone excited to join the Ford Pro team and create solutions to support our commercial electric vehicle fleet customers. The ideal candidate can navigate competing priorities, mature operations to further eliminate waste and increase productivity, and meet tight deadlines.

What you'll do...

+ **Own strategy inventory management and manage the order fulfillment operations including key partners**

+ Lead a team of team responsible for running FPC order to cash operations and oversee the data POV and management tools underlying inventory strategy and decision making in partnership with Sr Manager.

+ Ensure quality operations via systems design for information transfer to strategic fulfillment process enhancements (packaging design, carrier options, etc.) with handoffs between Sales, Purchasing, Ops and Hardware in mind.

+ Implement, track and manage customer account and orders in process with partners for new demand, returns, warranty replacements, vendor setup in customer ERP systems, and account invoice and billing issues

+ Oversee internal and external order fulfilment meetings to track progress and resolve any issues with customer account setup and shipping orders

+ Key stakeholder in capacity planning, and ongoing coordination of supply/demand capacity planning and prioritization for pending/incoming orders and resolution of inventory and customer impact given

+ Develop desk aids and training material for onboarding new team members and key partners

+ **Scale the FPC order to cash business operations**

+ Maintain a team of analysts and project managers to support developing and migrating to a large-scale ordering system replacing the currently manual order tracker

+ Launch large scale order fulfilment system to automate contract to order process

+ Project managers responsible for tracking shipments and interface with customers on any shipping experience and resolve any shipping issues

+ Drive process improvements for the hardware distribution channel order to delivery

+ Identify steps to automate and integrate with new/existing ERP systems

+ Ensure data consistency across partner and Ford Pro ERPs

+ Anticipates and identifies where issues could arise, interfaces may be broken

+ Drive enhancements of inventory database (IFAM or alternative)

+ Example: Ford Pro Charging Inventory & Fulfillment Bulletin updates, confirm those inputs align with the Ford Pro Charging KPIs and live dashboards

+ Build out dashboards and capabilities to track assets, orders, and liabilities with the support of partners.

+ Ensure team has proper set of KPIs to drive the business and explain the Ford Pro Charging impact and opportunities and distribution of these of these metrics to other key decision-makers

+ Be able to convey the story and health of the Ford Pro Charging business

+ Work with the team to highlight major issues to be raised with leadership

+ **Lead new business channel and market integration efforts with Ford Component Sales and Ford Pro Tech**

+ Define requirements and implement order to cash process for new markets

+ Develop requirements and integrate new channels

+ **Represents Operations in the Engineering Change Board to review and approval for Engineering Change Requests and Order for EVSE products**

+ Drive operations for parts change control

+ Inventory change over

+ New product launches

+ Product obsolescence

You'll have...

+ Bachelor's degree

+ 5+ years supervisory experience

+ Experience working within and managing automotive 3PL services

+ Advanced analytics and inventory forecasting, stock optimization and safety stock calculation

Even better, you may have...

+ Attention to detail – adoption of policy, implementing change efficiently and ensuring accurate inventory reconciliation

+ Strong orientation toward minimizing waste and costs

+ Excellent communication skills

+ Excellent judgement

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

+ Immediate medical, dental, vision and prescription drug coverage

+ Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more

+ Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

+ Vehicle discount program for employees and family members and management leases

+ Tuition assistance

+ Established and active employee resource groups

+ Paid time off for individual and team community service

+ A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

+ Paid time off and the option to purchase additional vacation time.

For more information on salary and benefits, click here: https://fordcareers.co/LL6SP1

This position is a leadership level 6.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

Onsite work of up to three days per week may be required for candidates within commuting distance of a Ford hub location.

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**Requisition ID** : 45235