• Caseworker

    City of New York (New York, NY)


    Job Description

    IF YOU ARE HIRED PROVISIONALLY IN THIS TITLE, YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM, WHEN IT BECOMES AVAILABLE, TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT.

     

    *ADDITIONAL COMPENSATION*

     

    Newly hired Caseworkers will receive $46,689/YR

     

    Newly hired Caseworkers are now eligible to receive a bonus of up to $6000 during a two-year period between April 2024 to March 2026. Caseworkers hired and onboarded by April 1, 2024, and who remain active on payroll through this period will have the opportunity to earn up to four (4) bi-annual $1,500 bonus payments, for a possible maximum of $6,000. Criteria are that staff remain on active status during the entirety of each six-month period listed here:

     

    *RETENTION BONUS*

    - April 1, 2024 - September 30, 2024

    - October 1. 2024 - March 31, 2024

     

    - April 1, 2025 - September 30, 2025

    - October 1, 2025 - March 31,2026

    *ASSIGNMENT DIFFERENTIAL*

    OCSE CASEWORKERS RECEIVE A YEARLY DIFFERNTIAL OF $1540

    The OCSS Family Court offices are the point of entry into the child support program for custodial parents who are not receiving benefits and are interested in child support services. They come to our offices voluntarily. When the non-custodial parent’s whereabouts are or become know, the client files a petition with the Family Court to initiate the legal child support proceedings, for pursuing orders of support and/or the establishment of parentage. Custodial parents and their children rely on our agency to provide services and collect and distribute child support monies. Our Family Court offices also provide services to non-custodial parents.

     

    Under the supervision of the Supervisor, the Caseworker, with latitude for independent actions, conducts client interviews and investigations for the purposes of locating non-custodial parents. When the non-custodial parent is located, the Caseworker will either electronically file the petition directly with the Family Court or refer the client to the Court petition room for filing. The Caseworker is responsible for assessing case search results, determining if the parties are already known to Child Support, updating client records, and preparing appropriate forms. For non-custodial parents the caseworker is responsible for assessing their case situation, providing guidance, offering to assist with credit card payments and more.

    The OCSS/Intake/Family Court is recruiting two (2) Caseworker positions, to function as Caseworkers in the Brooklyn Family Court who will:

    - Conduct interviews for the purpose of completing the child support application, building the

    case record, and locating the non-custodial parent. Interview are both in-person and telephone.

     

    - Conduct comprehensive system searches using information gathered during the interview to

     

    locate the non-custodial parent.

     

    - Ensure all necessary documentation is available for referral to court to establish parentage

     

    and/or an order of support.

     

    - Update custodial and non-custodial parent information in the statewide child support system

     

    and records detailed case notes

     

    - Understand and adhere to correct operational procedures and established guidelines to prevent

     

    delays obtaining a child support order and ensure accuracy of the completed work.

     

    - Confer with the supervisor when a case processing issue arises to ensure the case progresses

     

    timely.

     

    - Participate in special projects. Perform other Caseworker allowable functions within the program area.

     

    Hours: 8:30am- 9:30 (Flex)

     

    Work Location: 330 Jay Street 12th Floor

    CASEWORKER - 52304

    Qualifications

    1. A baccalaureate degree from an accredited college or university accredited by regional, national, professional, or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA).

     

    Additional Information: Section 424-a of the New York State Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-care responsibilities is or has been the subject of an indicated child abuse and maltreatment report on file with the State Central Register for child abuse and maltreatment. State Central Register screening will be conducted prior to considering a candidate for employment as a Caseworker. Candidates who have been the subject of an indicated child abuse and maltreatment report will not be assigned to any position which requires child-care responsibilities. Employees who have been the subject of such a report may be reassigned or terminated from employment from their positions as Caseworker.

     

    Additional Information

     

    The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

     

    Salary Min: $ 46,689.00

     

    Salary Max: $ 53,692.00