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Introduction

Join IBM's Salesforce Practice team as an Architect & Engineer for Agentforce & Data Cloud, where you will be a key leader in shaping and proposing innovative solutions leveraging the power of Salesforce and IBM's Consulting AI and Asset based capabilities. You will work closely with clients to understand their unique challenges and develop compelling, tailored solutions that drive digital transformation within healthcare, life sciences, state, local & education organizations.

Your role and responsibilities

We are looking for an experienced Salesforce Technical Solution Architect (Cloud) to join our team, with a strong background in Sales Cloud, Service Cloud, and complex system integrations. This role requires a technically skilled professional with a strategic mindset and leadership capabilities.

Key Requirements:

- Sales Cloud and Service Cloud Expertise:

Proven hands-on experience in configuring and customizing Salesforce Sales Cloud and Service Cloud to support and enhance business processes.

- Salesforce Integrations Experience:

Solid experience designing and implementing integrations between Salesforce and external systems using APIs, middleware platforms (e.g., MuleSoft), or other integration tools.

- Solution Design and Technical Leadership:

Ability to lead the design of scalable, high-quality Salesforce solutions. Responsible for creating technical architecture documentation and providing guidance to implementation teams.

- Code Review and Development Standards:

Skilled in reviewing code (Apex, Lightning Components, etc.) and ensuring compliance with development best practices and Salesforce standards.

- Testing and Release Management Best Practices:

Familiarity with industry-standard testing methodologies (unit testing, integration testing, UAT) and release management processes, including change sets, version control, and CI/CD pipelines.

This role can be performed from anywhere in the US.

Required technical and professional expertise

'- Extensive experience with Salesforce platform architecture, including deep knowledge of Sales Cloud and Service Cloud functionalities, customization, and configuration.

- Strong background in designing and implementing end-to-end Salesforce solutions, aligning technical strategies with complex business requirements.

- Proven expertise in Salesforce integrations using APIs, middleware (such as MuleSoft), web services (REST/SOAP), and external systems (ERP, CRM, etc.).

- Advanced proficiency in Apex, Visualforce, Lightning Web Components (LWC), and declarative development tools.

- Experience with solution architecture frameworks and methodologies, including multi-cloud or multi-org environments.

- Leadership in technical design discussions, guiding developers and stakeholders, and ensuring adherence to best practices and standards.

- Hands-on experience with DevOps tools for Salesforce, including version control (e.g., Git), CI/CD pipelines, and release management processes.

- Strong understanding of data modeling, security, and performance tuning in Salesforce.

- Excellent communication skills, with the ability to engage both technical and non-technical stakeholders.

Preferred technical and professional experience

'- Salesforce certifications such as Salesforce Certified Technical Architect (CTA), Application Architect, System Architect, or Integration Architecture Designer are highly preferred.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.