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Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture here: The Sprinklr Way.

Job Description

Summary:

Sprinklr is seeking a visionary and experienced Vice President, Business Intelligence to lead the evolution of our enterprise data and analytics capabilities. Reporting to the Chief Information Officer, this executive will be responsible for setting the vision and execution strategy for business intelligence across the organization—enabling data-driven decision-making that scales with our global growth and operational excellence.

This leader will oversee the end-to-end BI ecosystem, including enterprise data architecture, data governance, analytics tools, reporting platforms, and integrations with enterprise applications such as ERP, CRM, HCM, and across Sprinklr product platforms. The ideal candidate has a passion for turning data into insight, a strong command of enterprise systems in SaaS environments, and the ability to lead through influence and collaboration across all levels of the organization. The candidate will be enabler of AI-enabled Data-Driven automation, decision-making, and key contributor to world-class Employee Experience (EX) and Customer Experience (CX)

Key Responsibilities:

• Enterprise BI Strategy: Develop and lead the global strategy for Sprinklr’s BI and analytics functions, ensuring alignment with business priorities and IT objectives.

• Enterprise Systems Integration: Oversee the design, integration, and optimization of BI platforms with Sprinklr’s enterprise systems (e.g., Salesforce, Workday, NetSuite, and other core applications).

• Data Governance & Quality: Establish robust data governance practices that ensure data quality, consistency, security, and compliance across business functions and geographies.

• Analytics Leadership: Build out self-service analytics capabilities and empower teams with trusted data models, KPIs, and real-time insights to drive performance and innovation.

• AI DNA – leveraging meaningful and impactful AI-enabled automation and productivity enhancements

• Team Development: Hire, lead, and mentor a high-performing global team of data engineers, BI developers, analysts, and solution architects.

• Cross-functional Collaboration: Partner with Finance, Sales, Marketing, Customer Success, Product, and HR to understand analytical needs and deliver impactful solutions that inform strategic decisions.

• Technology Roadmap: Own the BI technology stack and roadmap—including tools such as Power BI, Tableau, Snowflake, and AWS/Azure data services—and drive modernization and automation initiatives.

• Operational Excellence: Drive continuous improvement in BI delivery processes, data pipeline efficiency, and enterprise system reporting capabilities to support business agility.

Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Data Analytics, or related field; Master’s degree or MBA strongly preferred.

• 15+ years of progressive experience in enterprise data management, BI, or enterprise systems; at least 5 years in a senior leadership role.

• Deep expertise in business intelligence platforms, cloud data architecture, and enterprise applications (ERP, CRM, HCM).

• Proven success implementing scalable BI and analytics strategies in high-growth, global software or SaaS companies.

• Strong leadership and collaboration skills with the ability to influence across functions and geographies.

• Demonstrated proof points of AI-enabled automation and productivity enhancements

• Hands-on experience with technologies such as Snowflake, Power BI/Tableau, ETL tools, and cloud platforms like AWS or Azure.

• Excellent communication and executive presence, with the ability to translate complex data into business value.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Compensation Range

$215,000 - $286,000 - $358,000

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

We’re excited that you’re interested in joining Sprinklr!

Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.

Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values.

Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.

Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form (https://forms.office.com/r/hzDnhjYCJf) .