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Working Title:

Office & Administrative Specialist Senior - Office Coordinator and Customer Experience Specialist (SA25061)

Institution:

Minnesota State University, Mankato

Classification Title:

Office & Admin Specialist Sr

Bargaining Unit / Union:

206: AFSCME - Clerical and Office

City:

Mankato

FLSA:

Non Job Exempt

Full Time / Part Time:

Full time

Employment Condition:

Classified - Unlimited

Salary Range:

$0.00 - $0.00

Salary Range

$21.90 - $29.65 / hourly; $45,727 - $61,909 / annually

Job Description

This position provides leadership, coordination and development of customer service functions and support services for the Registration and Academic Records (RAAR) office. Primary categories of responsibility include customer service and support, staffing/personnel, training, resource utilization, enrollment/degree verification, web management, and providing support and recommendations to the RAAR Leadership Team for daily operational issues of the unit.

Minimum Qualifications

+ Skills in customer service are sufficient to perform duties with courtesy, respect with the ability to effectively communicate and elicit information, interpret, and explain information with tact, and diplomacy in difficult situations.

+ Knowledge of customer service practices and principles sufficient to identify each customer’s needs, meet quality standards for services, and evaluate customer satisfaction.

+ Knowledge of English and customer services sufficient to present clear and concise explanations of governing policies, procedures, and transactions so others understand the information they are being given and serve asa resource for outside agencies and individuals.

+ Demonstrated ability to exercise initiative, adaptability, and effectiveness in solving problems.

+ Ability to use MS Word and Excel, Adobe Acrobat Pro and other software applications to prepare, create, format, edit, print, save and/or attach a variety of documents, including emails, reports, letters, presentations, spreadsheets, tables, charts, graphs, in an efficient and timely manner.

+ Ability to embrace changes in technology, policies, and procedures and integrate changes into daily operations.

+ Skill in setting work priorities, arranging staff coverage to meet workload needs, initiating new work assignments, and resolving work-related issues. Ability to manage an office, and plan, organize, administer and direct work of others.

+ Organizational skills sufficient to manage multiple projects and stay focused through frequent interruptions while still delivering results and meeting deadlines.

+ Knowledge of financial bookkeeping practices and procedures to analyze financial transactions related to budgeting, reconciliation, invoice payment, etc.

Preferred Qualification

+ Associate or higher degree.

+ Demonstrated ability in working with diverse populations.

+ Ability to work in a team environment/work-setting requiring flexibility and collaboration

+ Experience with technology such as degree audits, Integrated Student Record Software (ISRS) and/or a document imaging system.

+ Knowledge of higher education processes related to course registration and academic records

+ Demonstrated ability to work independently and prioritize one's own work.

+ Experience with university systems relating to budgets, course management, faculty workloads, and academic records.

+ Ability to maintain confidentiality of information in compliance with Federal, State and System laws, rules, regulations, policies, and procedures.

Other Requirements

Work safely at all times, which includes but is not limited to, participating and completing all required safety trainings, as well as performing all job tasks in accordance with Minnesota State University, Mankato policies and procedures utilizing appropriate tools, equipment and personal protective equipment.

The Minnesota State University, Mankato Annual Security and Fire Safety Report is available for your review. This report is required by federal law and contains policy statements and crime statistics for the University. The policy statements address the school’s policies, procedures and programs concerning safety and security. Three years’ worth of statistics are included for certain types of crimes that were reported to have occurred on-campus, or in other University affiliated locations. This report is available online at: http://www.mnsu.edu/safety/ (http://www.mnsu.edu/safety/Y) . You may also request a paper copy from University Security at 507-389-2111, or by emailing [email protected] .

Work Shift (Hours / Days of work)

Academic Year: Monday - Friday; 8:00 a.m. - 4:30 p.m.

Summer Hours: Monday - Friday; 7:30 a.m. - 4:00 p.m.

Telework (Yes/No)

Yes - Up to 20% of the time. Based on the essential functions of this positions, MMB Policy #1422, and University policies relating to flexible work, this position is eligible for the following work modes:

+ Case by Case/ SituationalTelework: A position that may include a temporary reassignment or work outside the permanent/principal work location to meet short-term needs

About

More than 1600 talented faculty, staff, and 1600 student employees with a wide variety of skills and backgrounds, support university operations every day. Our faculty and staff enjoy excellent benefits, a team environment and challenging careers. As an affirmative action/equal opportunity institution, we are committed to supporting the continued growth of our diverse community.

Destination 2030 , the University’s strategic plan announced by President Edward Inch in August 2023, commits the University to making transformative strides in four main areas: being a lifelong provider of access to an equitable and affordable education; being a leader in transformational learning generating inspired action; being a nimble and innovative steward of resources; and being a community of care built upon diversity, inclusion, and belonging.

Benefits Information:

At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously.

Desired Start Date:

07-14-2025

Position End Date:

Open Date:

05-13-2025

Close Date:

05-21-2025

Posting Contact Name:

Lacie R Mitchell-Garza

Posting Contact Email:

[email protected]