"Alerted.org

Associate Director of Admissions and Welcome Center Operations

POSITION DETAILS

The City University of New York (CUNY) is the nation’s largest urban public university system, comprising 25 campuses: eleven senior colleges, seven community colleges, one undergraduate honors college, and six postgraduate institutions spread across New York City’s five boroughs. The University’s historic mission – to provide a first-rate public education to all students, regardless of means or background – continues today.

The Office of Enrollment Management (EM) at the Central Office invites applications for the position of Associate Director of Admissions & Welcome Center Operations. Reporting to the Director of Admissions Services or their designee in the Office of Admissions and Recruitment and positioned within the Office of Enrollment Management, the Office of University Admissions fosters an environment that promotes the University's mission statement and strategic roadmap .

The Associate Director of Admissions & Welcome Center Operations will perform the following duties:

+ Manage Welcome Center operations by overseeing daily activities, ensuring high-quality customer service, and fostering a welcoming environment for all guests.

+ Supervise, train, and support the on-site admissions team, ensuring staff are well-equipped to effectively engage with prospective undergraduate and graduate students in person, by phone, via email, and virtually; maintain clear communication and engagement with the team and work with other unit leaders to ensure communication is flowing effectively in all directions.

+ Optimize utilization of the Slate CRM and office systems that support the application and inquiry process, ensuring prospective students receive timely and accurate information while maintaining data integrity and operational efficiency; develop weekly, monthly, quarterly and annual reports for the Admissions team and Enrollment Management leadership which demonstrate established targets and affirm the effectiveness of the operation.

+ Develop and document processes to improve workflows, team organization, and operational effectiveness, ensuring that all staff understand expectations, responsibilities, and performance goals.

+ Manage admissions/Welcome Center engagements, including meetings, office displays, and community outreach efforts to ensure the Welcome Center presents a professional, engaging and accessible environment, connecting prospective students with the University.

+ Foster a culture of excellence and accountability which builds and nurtures relationships by being a supportive, affirming, and clear leader, setting high expectations while providing guidance, feedback, and professional growth opportunities for the team.

+ Manage the fiscal operations of the Welcome Center in collaboration with the Budget Director to ensure the maintenance of fiscal records, such as budget and expenses; submit requisitions and invoices to the Budget Director for timely processing.

+ Collaborate with the University Director of Recruitment and the University Director of Graduate Enrollment to support the promotion of on-site programs and events for prospective students.

+ Liaise with the Director of Reconnect to support and enhance the Reconnect initiative and ensure that Welcome Center initiatives are aligned to support and grow our adult student population.

NOTE:

Until further notice, this position is eligible for a hybrid work schedule.

QUALIFICATIONS

Minimum:

Bachelor's Degree and six years' related experience required.

Preferred:

+ Proven leadership and supervisory experience in admissions, enrollment management, student services, or a related higher education setting, with a strong ability to train, support, and develop a high-performing team.

+ Strong technical and data management skills, including experience with admissions systems, CRM platforms, and other technology that supports inquiry management, application processing, and operational efficiency.

+ Exceptional communication and documentation abilities, with the capacity to clearly articulate processes, expectations, and strategic goals to staff, ensuring alignment and operational clarity.

+ Demonstrated ability to manage daily operations and improve workflow, fostering an organized, professional, and welcoming environment through effective staff coordination, process optimization, and engagement strategies.

+ Strong collaborative leadership skills with the ability to actively engage with colleagues across the Office of Admissions and Recruitment as well as Management to ensure seamless coordination, shared goals, and a student-centered approach to recruitment and enrollment initiatives.

CUNY TITLE OVERVIEW

Manages on- and off-campus recruiting activities at a College or unit.

- Develops and implements marketing strategies and recruitment initiatives

- Manages one or more teams of admissions/recruiting staff, providing supervision, training, and development

- Manages application review processes

- Maintains relationships with selected academic divisions/departments to coordinate recruiting efforts

- Reviews and analyzes the effectiveness of enrollment, recruitment, and marketing strategies

- Performs related duties as assigned.

Job Title Name: Admissions Manager

CUNY TITLE

Higher Education Associate

FLSA

Exempt

COMPENSATION AND BENEFITS

The salary range is **$86,645 - $96,602** , commensurate with qualifications, education, and experience.

CUNY is in the process of implementing salary schedule increases. Once implemented, salaries of eligible employees will be adjusted by 6.09% with additional increases of 3.25% effective 9/1/2025 and 3.5% effective 9/1/26, in accordance with the terms of the PSC-CUNY collective bargaining agreement.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your experience and credentials meet the responsibilities and qualifications outlined.

The direct link to the job opening from external sources is:

https://hrsa.cunyfirst.cuny.edu/psc/erecruit/EMPLOYEE/HRMSCG/c/HRS\_HRAM\_FL.HRS\_CG\_SEARCH\_FL.GBL?Page=HRS\_APP\_JBPST\_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=30290&PostingSeq=1

Current CUNY employees must apply through CUNYfirst Employee Self Service using their login credentials. After you login, click the Careers tile on the Employee Self Service Menu page to view job openings.

CLOSING DATE

June 12, 2025.

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

30290

Location

Central Office