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Job Description

Work Arrangement

**Hybrid -** ​ This role is categorized as hybrid. This means the successful candidate is expected to report to Warren three times per week, at minimum.

The Role

CCA's Service Operations is the organization responsible for supporting GM's global dealer network with tools and equipment, technician training and warranty administration. We are seeking a highly organized and collaborative team member to support the improvement and execution of GM’s Global Warranty Management (GWM) processes.

This role focuses on identifying and resolving internal and dealer warranty claim issues, improving system efficiency, and contributing to cost-saving strategies related to warranty operations.

What You’ll Do:

+ Investigate and resolve internal and dealer-related warranty claim issues.

+ Recommend future-focused improvements aimed at reducing warranty costs and streamlining dealer claim processes.

+ Participate in the development, testing, and implementation of projects related to Global Warranty Management (GWM) and warranty cost avoidance.

+ Conduct audit and compliance activities related to GWM and the GM Labor Information Database (GMLID), including SOX and access control management.

+ Maintain accuracy and integrity of Master Data within GWM systems.

+ Effectively communicate how GWM and GMLID function across various GM departments.

+ Collaborate with global support teams

Additional Job Description

Your Skills and Abilities (Required Qualifications):

+ Bachelor’s degree in Engineering, Automotive Technology, or a related field (or equivalent experience).

+ 5+ years in warranty claims processing for an automotive manufacturer or a related field.

+ Strong understanding of both OEM and dealer operations related to warranty claims.

+ In-depth knowledge of the end-to-end warranty process and how warranties function within the automotive industry

+ Excellent organizational, communication, and interpersonal skills.

+ Demonstrated ability to work effectively in cross-functional and multicultural environments.

+ Self-motivated, with the ability to operate independently with minimal supervision.

What Gives You a Competitive Edge (Preferred):

+ Experience in project and program management

+ In-depth knowledge of the GM Labor Information Database (GMLID) and Global Warranty Management systems.

This job may be eligible for relocation benefits.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)

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About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards Resources (https://search-careers.gm.com/en/working-at-gm/total-rewards) .

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (https://search-careers.gm.com/en/how-we-hire) .

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ([email protected]) us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:

Our Company (https://search-careers.gm.com/en/working-at-gm/)

Our Culture

How we hire​​​​​​​ (https://search-careers.gm.com/en/how-we-hire/)

Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.

Explore our global location** **s

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.