• Intern - IT Service Management Generalist

    Hyundai Autoever America (Fountain Valley, CA)


    Hyundai AutoEver America's HQ (Fountain Valley or Costa Mesa, depending on business unit) will be running a 12-week internship program from 06/16/2025 to 09/05/2025.  Interns will be expected to work anywhere between 20 - 24 hours a week, not to exceed 30 hours a week.

    Job Purpose:

    We are looking for an IT Service Mgmt. Generalist Intern to support daily operations and help execute strategic business plans.

     

    This role is responsible for supporting IT service management operations and processes, ensuring alignment with best practices, business needs and meeting the Service Level Agreements. This involves working closely with IT teams, service owners, and stakeholders to improve service delivery, monitor performance, and maintain compliance with established standards.

    Essential Functions:

    + Receive and handle Dealer (customers) Service Desk calls

    + Assist with cloud-based systems, such as MS Teams Rooms and WebEx

    + Act as secondary SME for AV system setups monitoring, and troubleshooting

    + Complete telephony moves, adds, changes on a Cisco platform and update associated asset allocations

    + Learn and observe Change Advisory Board (CAB) compliance

    + Learn and support Major Incident Mgmt (MIM) process

    + Act as a point of escalation, ensuring timely resolution and communication

    + Assist with timely status communications for incidents to the businesses

    + Assist in preparing reports, analytics, documentation and administrative tasks.

    Basic Requirements:

    + College Senior or recent graduate in Engineering, IT, Computer Science or related coursework

    + Strong analytical and problem-solving skills be able to identify problems and proactively provide solutions.

    + Knowledge in using MS Office: Excel (data entry, reporting and analysis), Power Point (presentation), Word (documentation).

    + Nice-to-have basic IT programming skills with an OO language (Java, C/C++)

    + Strong communication and documentation skills; attention to detail.

    + Passion for continuous learning.

     

    Pay Range - $25.00 to $27.00/hour

     

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