"Alerted.org

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This position is a service and support representative functioning as the primary contact between Private Wealth Management clients and U.S. Bank. Operating within delegated authority and established departmental guidelines, this role is responsible for handling day-to-day client inquires, transactions, wires, fraud, online banking, and issue resolution. This is a highly collaborative, team-based role that works closely with professionals across multiple disciplines within Private Wealth Management including – Banking, Consumer and Commercial Credit, Trusts, Investments and Treasury Management- to deliver a seamless, high touch client experience. We are seeking a service minded individual who is committed in exceeding clients’ expectations through proactive communication, expert problem solving, and attention to detail.

Team members are expected to share client insights and collaborate with colleagues to identify opportunities for relationship growth. Through active listening and consistent relationship-building, the associate will develop a deep understanding of each client’s unique need, preferences, and account structures – enabling more personalized service and effective support, while maintaining a strong balance of compliance and operational efficiency.

This is an excellent opportunity for a detailed oriented, client focused professional to contribute meaningfully to a team that values trust service excellence and relationship building at every level.

Basic Qualifications

+ Associate's degree, or equivalent work experience, OR

+ Five or more years of relevant experience

Preferred Skills/Experience

+ Excellent verbal, written and interpersonal communication skills

+ Proven customer service and problem resolution skills

+ Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

+ Advanced knowledge of departmental and bank products and services

+ Sufficient understanding of departmental procedures and systems to operate with very limited supervision

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

+ Healthcare (medical, dental, vision)

+ Basic term and optional term life insurance

+ Short-term and long-term disability

+ Pregnancy disability and parental leave

+ 401(k) and employer-funded retirement plan

+ Paid vacation (from two to five weeks depending on salary grade and tenure)

+ Up to 11 paid holiday opportunities

+ Adoption assistance

+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

E-Verify

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $22.50 - $30.00 - $33.00

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.