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At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com .

Overview of Job Function:

The Team Lead, Software Engineering works in a software development team with members of the development organization, QE and Tier 3 Support and is responsible for the design, development, and the implementation of server-side software systems. The Team Lead leads the design, development, testing, publishing, and/or support of different cloud-based products and solutions and serves as a subject matter expert for A11Y/WCAG and Accessibility Engineering. The team lead works closely with management on departmental issues, with latitude for independent judgment and decision-making within defined guidelines.

Principal Duties and Essential Responsibilities:

+ Supervise teams within the software development function

+ Responsible for one or more product areas for Verint’s Enterprise product suite

+ Integrate accessibility features into front-end development practices, ensuring that websites and applications are compliant with A11Y and WCAG 2.2 requirements

+ Work with designers, other developers, and accessibility subject matter experts to ensure that accessibility is considered throughout the development process

+ Conduct accessibility audits and tests, identifying and resolving accessibility issues

+ Lead/Participate in team activities – Requirements gathering & analysis, Design/Architecture/Implementation/Testing and the related reviews

+ Collaborate with other departments to prioritize software development needs including design, development, and documenting and testing new and existing software

+ May serve in a scrum master role as part of the agile software development process

+ Ensure the team achieves the agreed timelines and milestones, reliability & performance, quality measures and meets the overall acceptance criteria of their responsible product areas

+ Evaluate results with stakeholders to determine if organizational objectives are being met

+ Analyze and resolve software development issues and needs in terms of the software's full life cycle

+ Perform root cause analysis

+ Act as a point of contact and escalation for the team/function

+ Communicate relevant risks and issues to Team Lead and other relevant team members inside and/or outside the team

+ Provide technical leadership to less experienced members of the team – mentor, coach, continuous improvement

+ Ensure the prioritization of scope (including defects) is understood

+ Understand the development process and suggest improvements to it

+ Identify areas of technical risk in a feature and options to de-risk

+ Support opportunities to address technical debt as part of a release

+ Support the design process and ensure it complies with product architecture

+ Support planning as regards estimates, dependencies, risk areas, and sequencing tasks

+ Keep up-to-date with the latest accessibility trends, technologies, and regulations

Minimum Requirements:

+ BS in Computer Science, Software Engineering or other related degree or equivalent experience

+ 5+ years of software development experience

+ Deep understanding of accessibility standards: WCAG 2.1/2.2

+ Experience with accessibility auditing tools (e.g., Axe, WAVE, JAWS) and testing tools is required

+ Experience testing with assistive technologies: Screen readers, keyboard navigation, etc

+ Experience applying WAI-ARIA authoring guidelines and best practices: For example, using semantic HTML elements and ARIA attributes

+ Understanding of audits and assessments of digital products for compliance with accessibility laws (e.g., ADA, Section 508).

+ Ability to lead small teams virtually

+ Ability to prioritize and delegate tasks across team boundaries and/or geographically dispersed teams

+ Excellent organization, time management, and project leadership skills

+ Excellent written and verbal communication skills

+ Adheres to strict deliverable deadlines while able to multi-task

+ Expert experience of ReactJS

+ Experience with Front-end UI: ReactJS, HTML5, CSS, NodeJS, Mocha

+ Experience with REST API/microservice applications: Java, Spring Boot, Spring Cloud, junit

+ Experience with SQL/NoSQL databases: PostgreSQL, SQL Server, MongoDB, DynamoDB

+ Experience with GIT

+ Experience of developing high quality, secure and performant solutions against functional and non-functional requirements

+ Experience of browser dev tools for debugging and trouble shooting

+ Knowledge of cross-browser compatibility concerns

+ Experience with React Redux and/or Context API

+ Experience with test automation tools like Cypress/K10.

+ Knowledge of behavior driven development practices using technologies such as Cucumber

+ Experience with user authentication protocol such as SAML

+ Strong problem-solving skills and the ability to debug complex systems and troubleshoot /identify root causes of issues while liaising with engineering teams, support and end customers

+ Ability to take ownership of assignments and drive to resolution in a fast-paced, high-energy environment

+ Knowledge of behavior driven development practices using technologies such as Cucumber

+ Experience of software automation tools such as Selenium.

+ Experience of working in both legacy and greenfield codebases.

+ Experience of writing clean, readable and maintainable code.

+ Knowledge of software performance testing and profiling tools

+ Experience of version control systems e.g. GitHub

+ Advanced knowledge of an IDE e.g., Eclipse, IntelliJ IDEA

+ Experience of continuous integration systems e.g. Jenkins, Harness

+ Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations

Preferred Requirements:

+ Advanced degree preferred

+ Prior experience as a Team Lead or Supervisor preferred

+ Experience in full stack development

+ Experience in Node.js and/or Java programming language

+ Experience with containerized runtime environments: Docker, Kubernetes

+ Experience with Cloud hosting services: AWS, Azure, GCP

+ Experience with Application Performance Management systems: DataDog, NewRelic, AppDynamics, ELK

+ Experience of workforce management

+ Experience of forecasting and scheduling

\#LI-KD1

Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.

For US Applicants

_2025 Benefits Offering (https://fa-epcb-saasfaprod1.fa.ocs.oraclecloud.com/fscmUI/faces/AtkTopicContentQuickPreview?TopicId=300000196780014&Title=Verint+2025+Benefits)\_