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About Global Client Experience

Global Client Experience (GCX) sits in the firm’s Office of the Chief Operating Offer (OCOO) and includes a mix of functions that support the capital raise, servicing, new product, operational risk, and business transformation processes, and is involved in nearly every facet of the client life cycle. The GCX strategy is to offer a global, scalable client service and content delivery platform to keep pace with the growth of the business, to drive better win and retention rates, provide timely and built-for-purpose client and regulatory reporting, and deliver a seamless client experience.

Nuveen Business Process Improvement

The Business Process Improvement team is responsible for developing and executing business improvement projects from initial assessment to implementation. The team provides counsel to senior leadership of Nuveen and manages cross-functional initiatives. Responsibilities include identifying business improvement opportunities, synthesizing complex information, designing process maps, ensuring controls are in place to address risks, and communicating recommendations.

Key Responsibilities and Duties

+ Participates in meetings with various business stakeholders to help capture requirements and drive the implementation of process improvement initiatives

+ Assists with documentation of the various initiatives including problem definition, current state process mapping, key metrics, controls implementation and overall future state recommendations

+ Collects data for business diagnostics that helps quantify and prioritize projects along with team feedback and input

+ Assists with performing impact analysis and supports process evaluation to identify, analyze, and improve operations and service quality

+ Supports the team in ensuring initiatives are within the boundaries of the firm’s operational risk framework

+ Assists with creating execution roadmaps with key milestones and helps drive the implementation

+ Tracks and monitors initiatives post-implementation with key metrics to assess the new process

Educational Requirements

+ University (Degree) Preferred

Work Experience

+ 2+ Years Required; 3+ Years Preferred

Physical Requirements

+ Physical Requirements: Sedentary Work

Career Level

6IC

Required Experience

+ Minimum 2+ years of financial services experience

Preferred Experience

+ 3+ years of business analyst experience within financial services

+ Prior experience in change management

+ Strong influencing, relationship management, and partnering skills

+ Excellent qualitative and quantitative analytical and problem-solving skills

+ Ability to deliver under pressure and provide insights in short timeframes

+ A team orientation, collaborative, and collegial style

+ Ability to handle sensitive and confidential information

Related Skills

Adaptability, Business Acumen, Collaboration, Communication, Consultative Communication, Detail-Oriented, Executive Presence, Financial Acumen, Messaging Effectiveness, Prioritizes Effectively, Problem Solving, Project Management, Relationship Management, Strategic Thinking

Anticipated Posting End Date:

2025-05-20

Base Pay Range: $60,700/yr - $120,000/yr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

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Company Overview

Nuveen, the investment manager of TIAA, offers a comprehensive range of outcome-focused investment solutions designed to secure the long-term financial goals of institutional and individual investors. Its affiliates offer deep expertise across a comprehensive range of traditional and alternative investments through a wide array of vehicles and customized strategies. For more information about the firm please visit our website at www.Nuveen.com

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf) .

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Read more about your rights and view government notices here (https://www.dol.gov/general/topics/posters) .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .

For Applicants of TIAA Global Capabilities, click here (https://www.tiaa.org/public/support/privacy/tiaa-global-capabilities-privacy-notice) .

For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .

TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.

Privacy Notices

+ For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .

+ For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .

+ For Applicants of TIAA Global Capabilities, click here (https://www.tiaa.org/public/support/privacy/tiaa-global-capabilities-privacy-notice) .

+ For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .

Nondiscrimination & Equal Opportunity Employment

TIAA is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace.

EEO is the Law (https://assets.phenompeople.com/CareerConnectResources/TIAAGLOBAL/documents/22-088\_EEOC\_KnowYourRights-1688394514088.pdf)

Pay Transparency

Philadelphia Ban the Box (https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf)