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In this position as a **PACS Administrator** , **Clinical Support Specialist** , you will be embedded with one strategic healthcare customer, reporting to their primary site, while providing remote and on-site support across their geographically dispersed network of facilities. You will act as a trusted clinical partner, ensuring smooth software adoption, optimized imaging workflows, and a high standard of end-user satisfaction.

Your role:

+ Serve as the primary clinical support liaison for a single healthcare customer, supporting radiology and cardiology software platforms.

+ Report daily to the customer’s Charlotte North Carolinalocation while also assisting users at multiple regional sites.

+ Provide real-time troubleshooting, clinical workflow guidance, and user education to radiologists, cardiologists, technologists, and clinical teams.

+ Collaborate with customer IT and clinical departments to ensure seamless operation and integration of RIS/PACS, CVIS, imaging modalities, and reporting systems.

+ Build deep knowledge of the customer’s imaging and diagnostic workflows to continually drive improvements and support evolving clinical needs.

+ Travel to additional client locations on a routine or as-needed basis to provide on-site support during critical periods.

Qualifications:

+ Clinical background in radiology, cardiology, or medical imaging, with roles like PACS/CVIS Administrator, Technologist, or Clinical Application Specialist.

+ A Degree or vocational education in Engineering, Medical, or Science fields; Bachelor’s preferred but not required with relevant experience.

+ Minimum 2 years’ experience in healthcare, clinical support, or medical software—especially in post-implementation or customer-facing roles.

+ Strong understanding of imaging workflows and standards (DICOM, HL7, RIS, PACS, CVIS) and familiarity with imaging/reporting systems.

+ Excellent interpersonal and communication skills; ability to collaborate with clinical, technical, and administrative teams.

+ Willingness to travel; preferred experience with AI-assisted imaging, healthcare system integration, and multi-site environments.

+ You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an field role. You will be located at the customers site and can travel up to 50% of the time to other customer locations.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

+ Learn more about our business.

+ Discover our rich and exciting history.

+ Learn more about our purpose.

+ Learn more about our culture.

Philips Transparency Details

The hourly pay range for this position in (North Carolina) is $31.00 to $52.00, plus overtime eligible.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Charlotte, North Carolina.

\#LI-PH1

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran