• IT Professional II- Support Services

    Texas A&M University System (College Station, TX)


    Job Title

     

    IT Professional II- Support Services

     

    Agency

     

    Texas A&M Agrilife Research

     

    Department

     

    Information Technology

     

    Proposed Minimum Salary

     

    Commensurate

     

    Job Location

     

    College Station, Texas

     

    Job Type

     

    Staff

    Job Description

    About Texas A&M AgriLife

    Texas A&M AgriLife is comprised of the following Texas A&M University System members:

    + Texas A&M AgriLife Extension Service (https://agrilifeextension.tamu.edu/)

    + Texas A&M AgriLife Research

    + College of Agriculture and Life Sciences at Texas A&M University (https://aglifesciences.tamu.edu/)

    + Texas A&M Forest Service

    + Texas A&M Veterinary Medical Diagnostic Laboratory (https://tvmdl.tamu.edu/)

     

    As the nation’s largest most comprehensive agriculture program, Texas A&M AgriLife brings together a college and four state agencies focused on agriculture and life sciences within The Texas A&M University System. With over 5,000 employees and a presence in every county across the state, Texas A&M AgriLife is uniquely positioned to improve lives, environments and the Texas economy through education, research, extension and service.

     

    Click here (https://agrilife.tamu.edu/) to learn more about how you can be a part of AgriLife and make a difference in the world!

    Position Information

    We are seeking an IT Professional II, under general direction, to provide advanced troubleshooting, analysis, and technical support for unit-level information technology services across multiple departments within the College of Agriculture and Life Sciences, supporting instructional environments including classrooms and teaching labs as part of Texas A&M AgriLife Information Technology (AIT).

    Responsibilities:

    + Follow AIT standard stakeholder resource management procedures and policies.

    + Utilize all available information resources and tools to research and resolve issues.

    + Triage, manage, and resolve technical assistance requests via phone, email, web submissions, or in-person.

    + Install, configure, maintain, and troubleshoot hardware and software systems, providing administrative support for assigned applications.

    + Serve as a resource for internal and external stakeholders.

    + Provide primary technical and application support for approved computer applications and platforms.

    + Assist stakeholders with determining specifications for purchases of hardware and software upgrades.

    + Identify and escalate situations requiring urgent attention according to established protocols.

    + Performs other duties as assigned.

    Required Qualifications:

    + Associate’s degree in applicable field or equivalent combination of education and experience.

    + One year of related experience in IT.

    + Knowledge of word processing, spreadsheet, and machine learning (AI) applications.

    + Strong attention to detail, organizational, interpersonal, and communication skills, with the ability to collaborate across teams and communicate technical and non-technical information clearly.

    + Ability to multitask and work cooperatively with others in a collaborative team environment.

    + Ability to adapt to new and emerging technology and policy changes.

    + Ability to develop and maintain positive professional relationships directly with stakeholders.

    Preferred Qualifications:

    + Knowledge of Microsoft 365 environment and applications.

    + Knowledge of using remote assistance tools, Help Desk Ticketing applications, hardware & software troubleshooting support, fundamental network concepts.

    + Ability to formulate and contribute ideas for service growth.

    Other Requirements:

    + Work hours are Monday through Friday, 8am to 5pm CST.

    + Work is performed in an office environment.

    + Occasional exposure to loud noise and outdoors when traversing managed environments and research areas.

    + Must be able to lift or move and transport heavy objects such as 50 pounds.

    + Must be able to position self to install equipment and occasionally ascend/descend ladders.

    + A company vehicle is not provided.

     

    What You Need to Know

     

    Salary: Pay grade 67. Compensation for this position is commensurate based on the selected candidate’s qualifications.

     

    Why Work at Texas A&M AgriLife?

     

    When you choose to work for Texas A&M AgriLife, you become part of an organization that is an established leader in agriculture and life sciences with a wide range of capabilities to meet the needs of our statewide, national, and international constituents.

    In addition, Texas A&M AgriLife offers a comprehensive benefit packing including the following:

    + Health, dental, vision, life and long-term disability insurance (https://www.tamus.edu/benefits/) with Texas A&M AgriLife contributing to employee health and basic life premiums

    + 12-15 days of annual paid holidays

    + Up to eight hours of paid sick leave and at least eight hours of paid vacation each month

    + Automatic enrollment in the Teacher Retirement System of Texas

    + Employee Wellness Initiative for Texas A&M AgriLife

     

    Applicant Instructions

     

    Please provide a Cover letter, Resume, and References with a completed application.

     

    All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

     

    Equal Opportunity/Veterans/Disability Employer.