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How you'll help us Keep Climbing (overview & key responsibilities)

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all our customers during their travels with us and aim to deliver an elevated experience.

Delta is focused on sustaining a strong IT operation, growing our capabilities, and maximizing optimization across each of our tech hubs to elevate the travel experience for our customers and empower our 90,000 Delta people.

We’re committed to fostering innovation, and we’re excited to invite you to be part of our journey as we shape the future of technology at the world’s best airline!

Delta’s Revenue Technology, Loyalty, and Data Analytics organization unites several groups to achieve strategic business goals and technical solutions that create opportunities for us to innovate on behalf of our customers. The General Manager, Data Operations oversees the end-to-end data operations, ensuring data availability, quality, and security. This role is crucial for optimizing Data & AI platforms, automating pipelines, and facilitating the seamless flow of data between various systems and users. They will also have experience with the full DataOps lifecycle, including ingestion and ETL processes into databases, data lakes, or data warehouses.

Responsibilities include but not limited to:

+ Manage end to end operations of ourcloud based Data & AI platforms which includes the Enterprise DataWarehouse, Data Lakes, AI/Machine Learning, Data Pipelines, ETL, BusinessIntelligence and Streaming Platforms

+ The ideal candidate will be aninnovative problem-solver with a passion for developing and managinghigh-performing teams

+ Manage AWS based cloud infrastructure,data engineering, and data operations

+ Leading and motivating teams to achieveobjectives and managing multiple projects simultaneously

+ Develop and implement comprehensivestrategies that drive data operations success

+ Evaluate software requests in order todetermine where existing requirements intersect or can be used in conjunctionwith new products as needed.

+ Estimate the technical debt of thecreation of new features or systems and interpret specifications, troubleshoot,and define needed software solutions.

+ Help us stay ahead of the curve byworking closely with data engineers, stream processing specialists, APIdevelopers, our Architecture team, and analysts to design systems which canscale elastically

+ Lead the development of best practicesand design patterns for data engineering, operations and analytics, staying atthe forefront of industry trends and continuously refining our processes toensure the highest-quality, innovative, and efficient solutions.

+ Build and operate software across ourentire cutting-edge data platform, including event driven data processing,storage, and serving through scalable and highly available APIs, with awesomecutting-edge technologies.

+ Identify and remediate security andresiliency risks for Data & AI platforms

+ Think of new ways to help make our dataplatform more scalable, resilient and reliable and then work across our team toput your ideas into action.

+ Work closely with data analysts andbusiness stake holders to make data easily accessible and understandable tothem.

+ Ensure data quality by implementingre-usable data quality frameworks.

+ Work closely with various other dataengineering teams to roll out new capabilities.

+ Build process and tools to maintainMachine Learning pipelines in production.

+ Develop and enforce data engineering,security, data quality standards through automation.

+ Be responsible for cloud cost andimproving efficiency.

+ Keep data accessible and secure. Partnerwith security and compliance to design systems using modern technologies tomake system and user access as effortless as possible within the needs toprotect content, user privacy, and integrity.

+ Understand and respond to engineeringneeds for a good portfolio of fit-for-purpose database technologies, but don’tsacrifice operability, scale, reliability, or resource fungibility across theorganization. Manage the lifecycle of old and new tech.

+ Builddocumentation, automation, repeatable processes, operational tooling, and arobust suite of test capabilities to validate deployments, nonfunctionalrequirements, resiliency, and scale.

What you need to succeed (minimum qualifications)

+ Bachelor’s degree in Science, Statistics, Engineering, Business Administration or similar field of study

+ 15+ years of experience building and scaling data platforms

+ 5+ years of experience with cloud data technologies including AWS, Glue, Airflow

+ Expert in one or modern data replication and data integration tools (for example AWS DMS, etc.)

+ Expert in one or more modern data lake and data warehouse tools (for example Teradata, Redshift, Snowflake, etc.)

+ Expert in one or more modern advanced analytics tools (for example Spark, Databricks, etc.)

+ Passion for working with data and deriving insights to answer business questions that drive actions and decision-making

+ Experience with programming languages – SQL, Python

+ Experience leveraging creative analytics techniques and output to tell a story to drive business decisions

+ Champions the capabilities and benefits of analytical data assets. Partner effectively across departments and stakeholders

+ Solid business acumen, and critical problem-solving ability, with a capacity for strategic thinking

+ Experience with business intelligence, dashboard and data visualization tools such as Tableau, PowerBI, Quicksight

+ Deep understanding of API connectivity and data streaming architecture

+ Exceptional leadership qualities with a track record of mentoring high-performing teams

+ Comfort level with ambiguity and ability to manage multiple projects at the same time

What will give you a competitive edge (preferred qualifications)

+ Advanced degree in Science, Statistics, Engineering, Business Administration or similar field of study

+ Understanding of Large Language Models (LLMs) and Generative AI methodologies like RAG, Vector Stores

+ Experience with MLOps with tooling such as MLflow

+ Airline Industry experience preferred

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

+ Competitive salary, industry-leading profit sharing program, and performance incentives

+ 401(k) with generous company contributions up to 9%

+ New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)

+ In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period

+ 10 paid holidays per calendar year

+ Birthing parents are eligible for 12-weeks of paid maternity/parental leave

+ Non-birthing parents are eligible for 2-weeks of paid parental leave

+ Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits

+ Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

+ Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

+ Domestic and International space-available flight privileges for employees and eligible family members

+ Career development programs to achieve your long-term career goals

+ World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

+ Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

+ Recognition rewards and awards through the platform Unstoppable Together

+ Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here