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Description

Prime Video (PV) is changing the way hundreds of millions of customers consume and interact with video around the world. Prime Video’s Customer Relationship Marketing Technology (CRMT) org mission is to help PV become the entertainment destination for global customers by delivering customer lifecycle management programs that operate across all offer types and customer touch points both inside and outside of our apps. We build, maintain, and obsess over the relationship we have with our customers, and use relevant content and offers to keep customers excited. Our vision is to make every Amazon customer engaged with Prime Video and the Amazon ecosystem across all moments of their lifecycle journey, from awareness, acquisition, onboarding and activation, engagement, retention, to win-back.

We build and scale a holistic customer relationship management program to deliver automated and personalized marketing messages to Prime Video customers worldwide. Our team builds, maintains, and obsesses over our customer communication programs delivered in Prime Video’s owned marketing channels and surfaces, including customer emails, app push notifications, WhatsApp, and Amazon.com promotions. We deliver billions of messages to tens of millions of customers world wide across 200 territories and 30+ languages.

We are looking for an experienced talented Sr. Technical Program Manager to lead automated outbound marketing platform which supports multiple programs (Email, Push Notification, WhatsApp) and within homepage placements of the amazon app and website. This is a unique opportunity to play a key role in an incredibly fast-growing business. As a Sr. Technical Program Manager, you will partner with engineers, SDMs, other TPMs, Product Managers, marketers, and senior management to help create, track, and launch world-class solutions. As part of the Prime Video marketing tech leads team, you will work on developing the systems and strategies used by Amazon worldwide and will regularly interact with senior leadership. You will work with our engineering, product, and marketing teams world-wide to define organization roadmaps, track enhancement of platform features, interact/collect tenant needs, drive operational excellence initiatives and manage technology operations. You’ll work in a high volume environment and will be required to lead not only at the strategic level, but also tactically day-to-day by diving deeply into business and technical domains.

Key job responsibilities

Drive software development and release with cross functional collaborations between marketing, product, and tech.

Lead and influence stakeholders to assemble project teams, assign responsibilities, identify appropriate resources needed and develop schedules to ensure timely completion of projects by tracking project milestones.

Assess risks, anticipate bottlenecks, provide escalation management, make tradeoffs, balance the business needs versus technical constraints and encourage risk taking behavior to maximize business benefit.

Basic Qualifications

- 5+ years of technical product or program management experience

- 3+ years of software development experience

- 5+ years of technical program management working directly with software engineering teams experience

- Experience managing programs across cross functional teams, building processes and coordinating release schedules

- Experience building and evaluating system-level technical design

- Experience developing and executing/delivering product and technical roadmaps

Preferred Qualifications

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.