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Description

At Amazon, we are working to be the most Customer-centric company on Earth. One customer experience that we are constantly looking to take to a new level is that of the tens of thousands of software developers serving Amazon’s selling partners globally by building business automation solutions with our programmatic interfaces, including APIs. Our goal is to deliver a world class Developer experience to simplify and accelerate achievement of ongoing success using our programmatic products. To meet this goal, we are continually improving our mechanisms and tools for releasing programmatic products built by teams from across Amazon to support our Developers and Selling Partners worldwide.

Amazon Selling Partner Developer Services is seeking a results driven and strategic program manager who will support our API release program to meet the unique challenge of scaling our product release mechanisms for an ever growing suite of APIs and data product. In this role, you will support worldwide efforts to maintain, scale, and improve a program that will determine the success of API releases from teams from across Amazon, identifying opportunities to automate, streamline, and scale the program to ensure a high quality customer experience.

The ideal candidate is analytical, resourceful, customer-focused, and collaborative, with clear communication skills and the ability to build strong relationships with key stakeholders. They must be able to influence without authority and separate noise from signals in a complex product space. They are autonomous and have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment. They are able to quickly adapting to changing priorities and use good judgment in stressful/ambiguous situations to relentlessly simplify processes while earning the trust of a diverse set of partners and customers.

Key job responsibilities

- Coordinate product launches with internal stakeholders

- Identify opportunities to continuously improve and scale our API release process.

- Manage planning and task processing mechanisms, including capacity scheduling and reporting

- Own and manage internal customer feedback and outreach channels

- Understand how developers use our APIs to scale their business and support their customers

- Understand how changes to our APIs and our API platform experience impacts Developers, Selling Partners, and Amazon shoppers.

- Contribute to program and project management reviews

- Monitor and report on key metrics to measure process quality and provide actionable feedback to operations, tech, and business teams.

- Interface with technical and non-technical stakeholders such as product managers, business development, and builder teams to optimize end-to-end release workflows.

About the team

The vision of Selling Partner Developer Services API Release and Globalization team is to externalize quality, global API data products with speed and scale via a self-service experience supported by comprehensive, accessible multi-language documentation to simplify building, migrating to, or integrating with Amazon APIs.

Basic Qualifications

- 3+ years of program or project management experience

- 3+ years of defining and implementing process improvement initiatives using data and metrics experience

- Experience using data and metrics to determine and drive improvements

- Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience

- 3+ years of driving process improvements experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.