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Description

We are looking for a dedicated Desktop Support Analyst to join our team in Greensboro, North Carolina. If you thrive in a dynamic environment and are eager to learn new technologies, this role is for you.

Responsibilities:

• Provide Tier 1 and Tier 2 technical support to both desk-side and remote users, ensuring timely resolution of issues.

• Set up and configure new user accounts, including installing necessary applications on laptops.

• Deliver remote support services, addressing technical challenges for off-site employees.

• Assist with LAN setup and gain hands-on experience configuring switches under guidance.

• Manage hardware and software troubleshooting to maintain optimal system performance.

• Take initiative in prioritizing and addressing critical tasks to ensure smooth operations.

• Collaborate with the IT team to learn and implement Systems Administration and Network Administration practices.

• Support Active Directory management and backup technologies to safeguard data integrity.

• Contribute to a dynamic work environment by taking on diverse technical responsibilities.

Requirements • At least 2 years of experience in desktop support or a similar technical role.

• Strong knowledge of computer hardware, Windows desktop operating systems, and ITIL processes.

• Familiarity with Active Directory, LAN setup, and networking concepts.

• Ability to remain calm under pressure and manage multiple priorities effectively.

• Willingness to learn new technologies and develop advanced technical skills.

• Experience with remote support tools and troubleshooting for off-site users.

• Knowledge of router and switch configurations; experience with Meraki or Unifi switches is a plus.

• Understanding of server virtualization technologies, such as Nutanix, is preferred. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .