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Job Summary

The Referral Supervisor provides support and ensures smooth execution of daily operations of the Referral Department in assisting patients with external referrals. The Referral Supervisor promotes and identifies strategies to provide effective, efficient, and timely services. The Referral Supervisor manages personnel and performs additional daily duties as needed

COMPANY DESCRIPTION

Frye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care providers.

Essential Functions

* Provides oversight and management of daily operations of the Referral Department.

* Prepares schedules for area of responsibility based on assess needs, maintaining appropriate staffing for the area at all times

* Interviews and assists Manager in selecting candidates in accordance with departmental policy

* Participates in counseling of employees with performance concerns and initiates disciplinary action in accordance with Human Resources policies

* Participates in coaching and development of individual team members by providing structured feedback for each staff member through yearly development plans and formal follow-up at least twice a year; Completes timely performance appraisal for direct reports· Performs data collections and audits to support grant requirements and for quality improvement measures to support operational effectiveness and appropriate budget management

* Supports implementation of projects and programs

* Responsible for training and development activities for the employees

* Assures that new staff receives appropriate orientation outlined by the organization and the department

* Conducts appropriate investigation and follows-up on individual and patient complaints

* Serves as a liaison between providers, clients, clinical staff and ancillary departments to promote high patient and other team member satisfaction

* Collaborate and maintains good working relationship with other departments

* Participates in the decision-making processes for hiring new employees

* Performs other duties as assigned

Benefits - Wide range of benefits options!

* Here at Frye, you choose your own Medical, Dental, and Vision plans from a variety of competitive options that give you the coverage that best fits your needs.

* HSA

* 401(K) retirement plan contributions

* Generous Paid Time Off

* Accident & Critical Illness Insurance

* Prescription Assistance with OptumRx

* Income protection programs for the entire family such as life insurance, Short/Long-term Disability, and Identity Theft.

* Employee Assistance program at no cost to you to provide emotional, legal, financial, and daily life support for your entire household. Services are available 24 hrs. a day, 7 days a week.

* Free travel and entertainment discount program to ensure you enjoy your time away from work.

Why join our team?

Frye Regional Medical Center employs more than 1500 professional and clinical staff. Our medical center is a 355-bed acute care facility which offers a broad array of inpatient and outpatient care. Frye Regional Medical Center is dedicated to providing patients with a full range of services to meet the healthcare needs of our community. We believe our employees are our most valuable assets in accomplishing this goal and we have made great strides to ensure employee satisfaction. If you are passionate about changing lives, we are looking for you!

Minimum Education

High school diploma or GED required

Minimum Work Experience

Minimum one (1) year healthcare experience required

**Job:** **Other*

**Organization:** **Frye Regional Physicians*

**Title:** *Referral Team Supervisor*

**Location:** *NC-Hickory*

**Requisition ID:** *7469-10499*