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Northwest Human Services is a non-profit Federally Qualified Health Center (FQHC) and has been a leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers.

Senior Quality Improvement Specialist

Job Status: Full-Time

Hours: Monday – Friday, 8am-5pm (In-person non-remote)

Join NWHS as our Senior Quality Improvement Specialist—an advanced, strategic role responsible for leading agency-wide improvement efforts, aligning operations with evolving care goals, and building internal capacity for continuous improvement across all departments.

YOUR ROLE:

As our Senior Quality Improvement specialist, you will lead organization-wide efforts to improve care delivery, strengthen internal process, and build sustainable capacity for continuous improvement. Using methodologies such as the IHI Model for Improvement and other evidence-based tools, you will guide teams through structured problem-solving, coach key staff on applying QI methods, and help translate strategic priorities into measurable results. This is a high-impact, hands-on role designed for someone who brings expertise in quality improvement and thrives on empowering others to drive change.

RESPONSIBILITIES:

+ Strategic Alignment: Translate organizational priorities into actionable QI initiatives; provide expert consultation to leadership and department heads.

+ Process Improvement:

Use methodologies and tools such as the IHI Model for Improvement, Lean, PDSA, root cause analysis, and workflow mapping to design, lead, and evaluate improvement projects.

+ Cross-Functional Collaboration: Guide cross-functional teams to solve complex challenges related to access, care coordination, and service delivery.

+ Training & Coaching : Develop and deliver QI training and mentorship, building internal capacity and promoting a culture of shared ownership.

+ Data Communication: Design dashboards and reports that transform raw data into actionable insights and narratives for diverse stakeholders.

QUALIFICATIONS:

+ Master’s degree in Public Health, Healthcare Administration, Quality Management, or a related field is preferred; equivalent experience may also be considered.

+ Five years of experience leading quality improvement or operational excellence projects in a healthcare setting.

+ Certification in Lean Six Sigma (Green Belt or higher) or equivalent QI credential (e.g., IHI Improvement Advisor, CPHQ) is required.

+ Demonstrated success applying QI tools and methodologies to drive change across departments or service lines.

+ Experience coaching or mentoring teams in QI tools, facilitating collaborative problem-solving, and promoting a culture of improvement.

+ Strong skills in performance measurement, data visualization, and project tracking using Excel, Power BI, Tableau, or similar platforms.

WHY JOIN NWHS?

+ Impactful Work: Be part of a mission-driven organization that makes a real difference in the lives of underserved and resilient populations.

+ Collaborative Environment: Work with a dedicated team of professionals who are passionate about improving healthcare outcomes and fostering community engagement.

+ Professional Growth: Opportunities for professional development and growth within the organization.

SUMMARY OF BENEFITS: Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry.

+ Healthcare insurance plans: Medical, Dental, Vision

+ Group Life: Short-Term & Long-Term Disability 100% paid by employer

+ 403(b) retirement plan with 2% of employer contribution and up to 3% employer match

+ Flex Spending Account

+ PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows

+ 7/12 Paid Holidays a year + 2 paid floating holidays for full-time positions

+ Continuing Education & Training Benefit

+ Employee Healthy Living Program – Gym Membership & Smoking Cessation

TO APPLY:

To join our team please visit our website

For more information, contact the HR/Recruiting Department at: | 503.588.5828

All candidates who receive a written offer of employment will be required to undergo a criminal records check.

Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.

Department

QM

Employment Type

Full-Time

Minimum Experience

Experienced

Compensation

DOE, $37.40 - $56.10