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Position:

Manager of Account Management

Job Description:

About SiliconExpert

Since 2000, SiliconExpert (https://www.siliconexpert.com/about/) helps you make better data-driven decisions with a human-driven experience. Over 500 electrical, software and data engineers handcraft our component database of more than one billion parts to deliver the most comprehensive and current tools in the industry. Customers globally use our solutions to manage risk, avoid redesigns, and mitigate obsolescence in innovative industries such as consumer electronics, telecommunications, automotive, medical, and aerospace. SiliconExpert's customers include leading commercial and government OEMs, top-tier authorized distributors, contract manufacturers and component suppliers. Whether it’s a design engineer or financial expert, supply chain management or procurement manager, SiliconExpert is a complete components data intelligence solution for organizational alignment, efficiency, collaboration, and optimization.

Job Description:

We are seeking a dynamic and results-driven Team Manager to oversee our mid- to mass-market account management team. The ideal candidate will be responsible for ensuring positive customer experiences, sustaining and enhancing customer relationships, and driving revenue growth within accounts. This role requires a proactive leader who can mentor and coach the team to achieve their targets and develop their skills.

Key Responsibilities

+ Oversee the account management team to ensure positive customer experiences and revenue growth within accounts.

+ Supervise renewals, relationship development, and upselling, leveraging solutions, services, and new offerings.

+ Enhance team performance through mentorship, coaching, and personnel development plans.

+ Monitor renewals and churn and utilize data to build or influence strategies to better serve the customer base.

+ Drive the team to meet/exceed assigned renewal rate/retention and growth targets.

+ Serve as an escalation point on customer inquiries and related issues.

+ Foster a deep understanding of the customer’s needs and decision-making hierarchy.

+ Collaborate with Customer Experience Leadership, Sales, Product, Marketing, Partnership, and technical teams.

+ Set team direction and priorities; accountable for team performance.

What Are We Looking For?

+ Proven experience in account management, customer relationship management, and team leadership.

+ Strong understanding of product offerings, subscription, and renewal licensing models.

+ Excellent mentorship, coaching, and personnel development skills.

+ Ability to analyze data and build strategies to enhance customer service and influence product development.

+ Strong communication and collaboration skills with various departments.

+ Ability to set team direction and priorities and drive performance.

Experience / Education

+ Typically requires 5 years of related experience with a 4 year degree; or 3 years and an advanced degree; or equivalent work experience.

+ Minimum 2 years of team management experience.

What’s In It For You?

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package:

+ Medical, Dental, Vision Insurance

+ 401k, With Matching Contributions

+ Paid Time Off (including sick, holiday, vacation, etc.)

+ Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options

+ Short-Term/Long-Term Disability Insurance

+ Wide Variety of Growth Opportunities

\#LI-SH1

**Please note:** Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the company’s request and sole discretion.

Annual Hiring Range/Hourly Rate:

$101,200.00 - $140,488.52

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:

US-MA-Peabody, Massachusetts (Technology Dr)

Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company’s request and sole discretion.

Time Type:

Full time

Job Category:

Sales

EEO Statement:

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy) (https://cdn.phenompeople.com/CareerConnectResources/ARELUS/documents/EqualEmploymentOpportunityPolicy\_UnitedStates\_2024-1713302215740.pdf)

_We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application._

_In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information._

Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.