• Quality Assurance Specialist - Fraud

    DISH Network (Englewood, CO)


    Company Summary

    EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

     

    Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

    Department Summary

    Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit teams work behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.

     

    Job Duties and Responsibilities

     

    We are seeking a motivated and detail-oriented **Quality Assurance Specialist** to establish and lead the Quality Assurance (QA) program for Boost Mobile’s Fraud Prevention manual review processes. This role will be pivotal in ensuring the integrity and effectiveness of our fraud detection efforts by conducting audits, providing feedback, and driving process improvements. As the first QA hire for this function, you will be responsible for assisting in building the team from scratch and setting the foundation for long-term success.

    Key Responsibilities:

    + **Develop and Execute QA Audits:** Conduct regular audits of manual reviews to ensure adherence to fraud prevention policies and standards

    + **Analyze Data and Identify Trends:** Review QA findings to detect patterns, anomalies, and areas for improvement, providing actionable recommendations

    + **Provide Constructive Feedback:** Summarize audit results and deliver detailed feedback to manual review teams and leadership, promoting continuous improvement

    + **Reporting and Documentation:** Prepare comprehensive reports on QA activities, audit results, and performance metrics, maintaining accurate records for ongoing analysis

    + **Process Improvement and Collaboration:** Work with leadership and cross-functional teams to refine fraud detection policies, tools, and workflows based on QA insights

    + **Ensure Compliance:** Maintain alignment with company policies and regulatory requirements, updating QA standards as needed

     

    Skills, Experience and Requirements

    Education and Experience:

    + Bachelor’s degree in Business Administration, Criminal Justice, or a related field, or equivalent work experience

    + 3+ years of experience in quality assurance, fraud prevention, or a related field

    + Previous experience developing or leading a QA program is highly preferred

    Skills and Qualifications:

    + **Analytical Skills:** Strong ability to analyze data, identify patterns, and recognize anomalies indicative of fraudulent activity

    + **Communication:** Exceptional verbal and written communication skills, with the ability to present findings and recommendations clearly to diverse audiences

    + **Problem Solving:** Critical thinking and problem-solving skills to identify root causes and implement effective solutions

    + **Technical Proficiency:** Advanced proficiency in Excel and Google Sheets for data analysis and reporting. Experience with SQL and fraud detection tools (e.g., Cybersource, RAID) is a plus

    + **Detail-Oriented:** Meticulous attention to detail, ensuring high accuracy in audits and recommendations

    + **Adaptability:** Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities effectively

    + **Team Collaboration:** Strong interpersonal skills to collaborate with cross-functional teams and stakeholders

    + **Flexibility:** Willingness to work weekends, evenings, and holidays as needed

     

    Visa sponsorship not available for this role

     

    Salary Ranges

     

    Compensation: $63,150.00/Year - $90,000.00/Year

     

    Benefits

     

    We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

     

    The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

     

    The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

     

    We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless. Please note that you may redact or remove any information that identifies age, date of birth or dates of school attendance/graduation from your application documents before submission and throughout our interview process.