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Aftermarket Customer Service Specialist

Company : Safran Cabin

Job field : Customer services and support

Location : Garden Grove , California , United States

Contract type : Permanent

Contract duration : Full-time

Required degree : High School Diploma/GED Equivalent

Required experience : More than 3 years

Professional status : Administrative staff

Spoken language(s) :

English Fluent

Salary range : $20.13 - $31.64 Hourly

\# 2025-150842

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Job Description

POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

We trust our employees to bring bold ideas to build the future of aerospace together, contributing to our ranking by TIME as the leading Aerospace & Defense company on the 2023 World's Best Companies list (#59 on the full list). Join our team and become part of the group that's making amazing things happen on the ground and in the skies. Together, we'll proudly step back and say, “We did that."

In the role of Aftermarket Customer Service Specialist you'll play a pivotal part on our Customer Services team. The Aftermarket Customer Service Specialist is responsible for providing the best possible experience to every customers who interact with Safran. The Aftermarket Customer Service Specialist will bridge the gap between what our customers needs and what we are delivering- helping us to not only meet but also exceed their expectations. The ideal candidate is dedicated to going above and beyond for a customer, leaving no stone unturned in the quest to solve their challenges and make them feel valued

This position contributes to our vision by:

• Ensure sales orders are processed accurately and entered within a timely manner using company ERP system

• Ensure coordination on stock readiness, availability and delivery schedules

• Review open order report on weekly basis and provide order status update to customers proactively

• Attend customer meetings when required

• Coordinate with other department to expedite and make sure orders shipped on time.

• Answer customer inquiries and escalate complex issues to the appropriate team to ensure rapid support, Resolve claims and problems raised by customers.

• Work with CSM team to ensure on-time payment

• Other job duties as assigned based on need.

• Drive a seamless customer experience that creates positive sentiment for our brand

• Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers

• Proactively take steps to enhance the customer experience. Collaborate with our CSM and product teams to drive constant improvement

• Maintain accurate records of customer interactions and steps taken to resolve issues. Share relevant customer feedback to help us improve our offerings

Complementary Description

Safran Cabin headquarters are in Huntington Beach, California, with a global presence of over 11,000 employees at 36 sites. Site locations are in the United States, Mexico, Brazil, Canada, Germany, France, Czech Republic, the Netherlands, Tunisia and Thailand. Safran Cabin serves over 400 airlines and leasing companies globally and delivers to all airframe OEM manufacturers with a heritage spanning over 80 years in the industry.

Discover Safran Cabin through our videos: Safran Cabin (safran-group.com)

• Your Career: Safran is committed to providing internal mobility to our employees. We operate globally so the sky is the limit of where your Safran journey can take you.

• Your Development: Safran employees have free access to Safran University courses and external tuition reimbursement for approved programs or certifications.

• Your Benefits: Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, Safran Perks with BenefitHub – Employee Discounts & Rewards Marketplace for consumer products/services and more!

The expected salary range for this position is between $20.13 - $28.85 hourly. Actual compensation will be determined based on experience, education, and other factors permitted by law.

Job Requirements

Education: High school diploma required; Bachelor's degree preferred

Experience: 3-5 years of Customer service experience

Required Skills: Exceptional written and verbal communication skills. Excellent problem solving and organizational skills. High attention to detail with a demonstrated ability to meet deadlines. Detail- oriented and works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment. Ability to manage multiple priorities and work cross-functionally. Ability to work productively and independently.

Computer: Proficient in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred.

Preferred Skills: Ability to collaborate across departments and teams. Strong prioritizing and multi-tasking skills to work within tight deadlines. Basic Accounting knowledge. Proven track record of delighting customers and exceeding their expectations

Working condition required: Work in office

But what else? (advantages, specific features, etc.)

May require some travel

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Cabin designs, certifies, manufactures and supports innovative aircraft cabin interiors, equipment and systems, providing airlines and OEM Customers with distinctive aircraft branding, and their passengers with a safe, comfortable and enjoyable flying experience.

Locate your future workplace

7330 Lincoln WayCA 92841

Garden Grove

California United States

Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.