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Job Summary

The Program Manager is part of Funding & Community Strategy within Government and Education Affairs. The Program Manager is a subject matter expert in grants, federal funding mechanisms, and USAC-administered programs (ECF, E-rate, Rural Healthcare, Cybersecurity Pilot) and is dedicated to assisting customers in identifying funding for their technology projects.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. **But the heartbeat of SHI is our employees – all 6,000 of them.** If you join our team, you’ll enjoy:

+ Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

+ Continuous professional growth and leadership opportunities.

+ Health, wellness, and financial benefits to offer peace of mind to you and your family.

+ World-class facilities and the technology you need to thrive – in our offices or yours.

Responsibilities

_Include, but are not limited to:_

+ Strategically prepare SHI for USAC funding programs, accelerate adoption, and to position SHI as a leader in E-Rate, ECF, healthcare, cybersecurity pilot and other USAC programs.

+ Prepare business reviews for senior management team regarding progress and roadblocks to expanding our reach in the industry.

+ Utilize USAC data to better prepare our AEs for E-Rate opportunities.

+ Develop and conduct account mapping sessions with public sector sales teams to target customers for USAC funding programs spend.

+ Identify initiatives and solutions to accelerate E-rate adoption and solve problems for customers. Deliver content about USAC funding lifecycles, tasks and operations to ensure program success.

+ Research market trends and new funding programs to strategically develop success strategies across verticals to educate customers.

+ Coordinate with the Grants Office to provide customized grant reports.

+ Research and prepare grants outreach for different locations, verticals and technologies.

+ Prepare internal and external presentations that highlight specific funding programs.

+ Deliver internal training to share available resources and services for sales to use as outreach to customers.

+ Create new content to train program managers and account executives about grants, federal funding mechanisms, and USAC funding programs and internal processes.

+ Create and make available outreach resources for customer distribution by the AEs to provide engagement opportunities.

+ Actively engage with sales team to promote awareness of the USAC funding programs and the SHI grant program with our customers.

+ Participate in individual and group customer calls to assist with USAC funding programs and the SHI grant program.

+ Build relationships with partners for trainings and general updates throughout the course of the fiscal year and execute on joint activities

+ Monitor and respond to the funding team’s email aliases.

+ Identify appropriate content for internal SharePoint pages and external customer-facing materials such as blogs, one-pagers, email templates, webinars, etc.

+ Coordinate with PS operations, sales, accounting, partners, service providers, legal, proposals, contracts, ASG, other SHI personnel, and the Grants Office.

Qualifications

+ Bachelor’s degree or equivalent work experience

+ Minimum 3 years experience in the public-sector, public-sector sales, or sales support

+ Minimum 1 year of Program Management experience

+ Proficiency with data and reporting tools.

Required Skills

+ Ability to prioritize and manage multiple projects at one time

+ Excellent oral and written communication skills

+ Strong interpersonal and customer service skills

+ Ability to think critically and be oriented

+ Strong organizational skills

+ Ability to work effectively within all levels of an organization, both internally and externally

+ Ability to work both individually and in a team environment

+ Ability to learn quickly, absorb knowledge, and apply newly learned information

+ Ability to self-study and engage in independent work to increase job-related knowledge and skills

+ Excellent follow-up skills

+ Problem-solving skills with the ability to serve as an escalation point and resource

+ Ability to make good decisions using analysis, wisdom, experience, and judgment

+ Ability to effectively manage time and resources

+ Creativity and innovation skills to generate new ideas or think about a task or problem in a new or different way

Preferred Skills

+ Strong understanding of the Public Sector verticals SHI supports

+ Experience working with USAC funding programs such as E-rate

+ Working knowledge of grant programs

+ Proficiency with data and reporting tools

+ Proficiency with graphical design tools

+ Proficiency in CRM

Unique Requirements

+ Position requires 10% travel throughout the year for team meetings and customer support

+ Extended hours are required to complete some special projects

Additional Information

+ The estimated annual pay range for this position is $65,000 - $100,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

+ Equal Employment Opportunity – M/F/Disability/Protected Veteran Status.

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**Job Locations** _US-NJ-Somerset | US-Remote | US-TX-Austin_

**Requisition ID** _2025-19492_

**Approved Min (Total Target Comp)** _USD $65,000.00/Yr._

**Approved Max (Total Target Comp)** _USD $100,000.00/Yr._

**Compensation Structure** _Flat Base_

**Category** _Presales/Post Sales Support_